Psychiatric Support Staff - Traverse City Clinic (Full-Time)
Pine Rest Christian Mental Health Services
Summary
As a Psychiatric Support Staff at Pine Rest, you'll be part of a tight-knit team that believes in the healing power of your expertise and compassion. The Psychiatric Support Staff under direct supervision plans, implements and completes assigned administrative and clinical projects. The Psych Support Staff will provide clinical support to medical staff, including but not limited to: prescription refills, taking vital signs, recording medical history, etc. Performs duties including composing sensitive correspondences, proof reading and editing materials for accuracy and gathers patient data. May perform general office duties including but not limited to the following tasks word processing, photocopies, files, shreds, sorts/distributes mail, provides reception and telephone services. The Psych Support Staff will maintain department specific files that may be sensitive in nature.
Job description
Principal Duties and Responsibilities
- Offers support to team (i.e. check in/out of patients, answering and triaging patient phone calls, and opening/closing responsibilities).
- Offers administrative support including but not limited to the following tasks: answering questions based on knowledge, scanning and copying, letters of correspondence, monitoring psychiatry staff schedules (i.e. referral scheduling, maintaining of cancellation list and coordinating model of care appointments).
- Check vital signs as assigned for people receiving psychiatric services.
- Must maintain composure in environments of elevated stress to include but not limited to professionally and calmly handling crisis calls to determine appropriate next steps in the assessment process.
- As assigned, completes phone triage, documents calls, and collaborates with the interdisciplinary team.
- Works effectively and collaboratively in a multi-disciplinary team to insure excellent patient experience.
- Performs related office duties such as patient registration, insurance verification and courtesy phone calls.
- May be responsible for data entry and maintaining medical records in Pine Rest Electronic Medical Record system, including assisting physicians in completing medical records.
- In clinical areas, releases medical information as necessary and appropriate for continuing medical care, insurance purposes etc.
- Prepare medication refill requests. Verify pharmacy information, last visit, last fill, insurance, pick up or mail etc.
What Does This Role Require?
- A minimum of three years of progressively responsible support services work preferred.
- Position prefers individual to be a registered or certified Medical Assistant. Ongoing CEU credit requirements must be met yearly.
- Experience in a behavioral health / psychiatric facility preferred.
Requirements
- A minimum of three years of progressively responsible support services work preferred.
- Position prefers individual to be a registered or certified Medical Assistant. Ongoing CEU credit requirements must be met yearly.
- Experience in a behavioral health / psychiatric facility preferred.
Benefits
- Medical, Dental & Vision
- Life Insurance
- 403(b) Retirement Match
- Generous PTO
- Tuition Assistance
- Loan Forgiveness
- Employee Assistance Program
- Davenport University Tuition Discount
Company overview
Pine Rest Christian Mental Health Services is a leading nonprofit behavioral health provider founded in 1910 in Grand Rapids, Michigan. As the second largest non-profit behavioral health provider in the United States, Pine Rest offers a comprehensive continuum of mental health services across Michigan. The organization provides psychiatric urgent care, inpatient and partial hospitalization programs, residential treatment, outpatient counseling, teletherapy services, addiction treatment and recovery programs, extensive child and adolescent services, senior care programs, and specialized assessment clinics. Guided by Christian values and professional excellence, Pine Rest serves people of all cultures, religions, and backgrounds while maintaining its faith-based heritage. The organization operates multiple clinics across Michigan including locations in Grand Rapids, Kalamazoo, Holland, Traverse City, and other communities, providing 24/7 crisis support and evidence-based treatments for mental health conditions. Accredited by The Joint Commission and CARF International, Pine Rest combines clinical expertise with compassionate care to address the full spectrum of behavioral health needs.