PT Support Specialist

Overview

The Physical Therapy Support Specialist (PTSS) works to support the Center Therapy Director (CTD) and Staff Therapists, allowing them to focus on providing excellent patient care. The PTSS is responsible for therapy referral management, patient scheduling, assisting with patient registration and check-out, supply ordering, maintaining cleanliness of the therapy department, and may assist with some medical back office duties as assigned.

Responsibilities

• Obtain timely authorizations from clients and/or insurance carriers for therapy treatments as prescribed by clinicians
• Utilize the electronic referral module to maintain records for all active referrals including referral status and client/insurance/patient correspondence
• Process referrals using company tools and resources per state guidelines or client specific direction
• Work with medical and therapy leadership to ensure the medical model is followed for therapy referrals
• Report denials or delays to leadership as needed
• Ensure all authorized visits are scheduled according to the clinician's referral without exceeding authorized visits or date range
• Contact patients who miss an appointment and/or report missed appointment to employer
• Document cancelled or rescheduled appointments in the patient's EMR and partner with Center Operations Director (COD)/CTD on inactive cases
• Perform clerical tasks in front and back office associated with patient care and record keeping
• Cross train to perform Front Office duties including greeting patients, obtaining authorization, check in/out, communicating wait times, answering multi-line telephone system, distributing employer results/paperwork
• Manage daily therapy supply inventory, wipe down treatment tables and equipment, wash/fold therapy linens, document equipment daily logs, perform Human Performance Evaluations (HPE's), and room patients for recheck appointments
• Maintain therapy equipment including hydrocollator, freezer, and paraffin and complete maintenance logs
• Assist with patient flow and volume in partnership with center leadership
• Keep patients informed of expected wait times
• Maintain a neat, clean, and orderly facility appearance
• Facilitate maintenance and required service on all therapy equipment
• Follow HIPAA guidelines and safety rules
• Complete reports/logs as assigned by center leadership
• Attend center staff meetings or huddles as required
• Participate in initial and ongoing training as required
• May perform back office tasks including urine drug screens and breath alcohol tests

Qualifications

Education Level: High School Diploma or GED

Job-Related Experience: Customarily has at least six months or more of referral management experience. Previous medical office experience preferred. Working knowledge of state-specific occupational medicine requirements preferred.

Job-Related Skills/Competencies: Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility. Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions. Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism. The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies. Demonstrated effective communication and interaction with employers, patients, providers, and other colleagues. Demonstrated ability to maintain working relationship with all levels of colleagues. Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook, and entry of data into various systems/applications. Strong teamwork with peers and center leadership team.