PT Weekend PBX Operator
Wellstar Health System
Summary
Functions under the direction of the PBX Supervisor or designee. Responsible for the functions of the switchboard and patient information areas, including the efficient operation of the phones/switchboard, pager and paging system. Assists patients, their families, physicians and staff with general information. Monitor all emergency systems. Serve as the main source of communication during hospital emergencies, such as codes. Direct visitors, guests and family members to their requested destinations.
Job description
Job Summary
Functions under the direction of the PBX Supervisor or designee. Responsible for the functions of the switchboard and patient information areas, including the efficient operation of the phones/switchboard, pager and paging system. Assists patients, their families, physicians and staff with general information. Monitor all emergency systems. Serve as the main source of communication during hospital emergencies, such as codes. Direct visitors, guests and family members to their requested destinations.
Core Responsibilities and Essential Functions
Quality & Safety
- Timely answering all phone calls received at the main hospital line
- Ability to maintain composure under stressful situations
- Prioritize calls to the CODE phone over all other assignments
- Document all calls outside normal inquiry and routing volumes
- Participate in all Emergency Announcements and follow departmental emergency protocol
Customer Service
- Project a positive attitude both in person and over the phone
- Able to route calls to the correct location without delay
- Maintain professional appearance at all times
- Maintain courteous and friendly demeanor towards all customers
- Serve as hospital greeter
- Assist all customers on way finding throughout the campus
General
- Attend Mandatory staff meetings
- Complete annual assessment and education
- Participate on hospital drills
- Train new hires on the role and assigned job functions
- Participate in holiday rotation
- Other duties as assigned
- Complies with all WellStar Health System policies, standards of work, and code of conduct
Requirements
- High School Diploma or GED
- Minimum 1 year call center or customer service experience
- Excellent customer service skills
- Excellent written and verbal communication skills
- Clear and professional voice for calls and announcements
- Proficient in basic computer skills and systems
- Able to work in a high-volume area
- Detail oriented
- Problem-solving skills
- Demonstrated professionalism
- Active listening skills
Company overview
Wellstar Health System is one of Georgia's largest and most comprehensive integrated healthcare systems, founded in 1993 and headquartered in Marietta, Georgia. As a non-profit health system, Wellstar operates with a mission to enhance the health and well-being of every person it serves through its PeopleCare approach. The system employs approximately 29,469 to 33,000 team members across multiple hospitals, health parks, medical offices, outpatient centers, pediatric centers, nursing facilities, and hospice and home care services. Wellstar is nationally recognized for operating Georgia's largest integrated trauma network and features the second-largest Emergency Department in the United States. The organization provides more than $1 billion annually in charity care and community programs, demonstrating its commitment to community health. Wellstar has earned numerous accolades including recognition on Fortune's 100 Best Companies to Work For, Best Workplaces in Health Care, and PEOPLE Companies that Care lists. The system embraces innovation through its venture firm Catalyst by Wellstar, which nurtures early-stage healthcare companies, and maintains academic partnerships with institutions like the Medical College of Georgia for caregiver training. With specialties spanning cardiovascular care, oncology, women's health, pediatrics, musculoskeletal services, and numerous other medical disciplines, Wellstar delivers comprehensive healthcare across all stages of life.