QA Returns Team Lead

Job Summary

Directly responsible for managing and coaching day-to-day product returns workflow scheduling, ensures work processes are in compliance through controlled procedures, and trainer when necessary.

Essential Functions, Duties, and Responsibilities

• Manages and assigns priorities to QA Returns Inspectors as required by standardized processes.
• Coordinates and conducts inventory, inspection and reporting of returned product from the field to determine disposition while routing items to the appropriate locations.
• Able to perform all essential Return duties and responsibilities which includes, but not limited to product inventory, processing returns.
• The liaison between Quality Assurance, Sales Support and Inventory Management Departments.
• Assists with the training and compliance of the Unique Device Identification (UDI) System.
• Communicates and assists with nonconforming material.
• Monitors reporting of throughput status.
• Entries documented and tracked in SAP.
• Contributes and assists with process improvement initiatives.
• Assures areas of responsibility are kept in a clean, safe and orderly manner.
• Performs other related duties as assigned.

Qualifications: Educational and Experience Requirements

• High school diploma or equivalent
• Two years related experience or equivalent combination of education and experience
• Proficient user of Microsoft Office applications
• Use of SAP preferred but not required

Knowledge, Skills, and Abilities

• Adhere and support KLS Martin's quality and safety policies and procedures.
• Ability to retrieve and interpret documentation.
• Able to work in a team setting and independently under minimum supervision.
• Strong interpersonal skills with the ability to effectively communicate at all levels internally as well as externally.
• Problem solving & Decision Making / Adaptability & Flexibility
• High level of customer service displaying positive attitude.

Skill Requirements

• Typing/computer keyboard
• Utilize computer software (specified above)
• Retrieve and compile information
• Verify data and information
• Organize and prioritize information/tasks
• Operate office equipment
• Verbal communication
• Written communication
• Basic mathematical concepts (e.g. add, subtract)