QRC Business Partner
ServiceNet
Summary
ServiceNet is seeking a Quality, Risk & Compliance (QRC) Business Partner to help program leaders improve services, meet regulatory requirements, and address quality and compliance concerns. Reporting to the Chief Quality Officer, you will serve as the primary QRC resource for assigned programs, supporting quality improvement, accreditation and survey readiness, corrective action, and program performance. Assignments may include RVCC Outpatient, Behavioral Health & Integrated Services, or Vocational & Day Programs.
Job description
Summary
ServiceNet is seeking a Quality, Risk & Compliance (QRC) Business Partner to help program leaders improve services, meet regulatory requirements, and address quality and compliance concerns. Reporting to the Chief Quality Officer, you will serve as the primary QRC resource for assigned programs, supporting quality improvement, accreditation and survey readiness, corrective action, and program performance. Assignments may include RVCC Outpatient, Behavioral Health & Integrated Services, or Vocational & Day Programs.
About the Role
Partner with Program Leaders
- Build strong working relationships and serve as the primary QRC resource for assigned programs
- Help leaders understand and apply regulations, policies, documentation standards, and quality expectations to daily operations
Support Compliance & Survey Readiness
- Help programs meet regulatory, contractual, licensing, accreditation, payer, and organizational requirements
- Coordinate preparation for accreditation surveys, licensing visits, payer and funder reviews, and other external monitoring
Use Data to Improve Services
- Review performance measures, dashboards, incidents, stakeholder feedback, and other information to identify trends and improvement opportunities
- Work with program leaders to develop and monitor corrective action and performance improvement plans
- Follow up to ensure actions are completed and improvements are sustained
Address Risk & Support Organization-Wide Quality
- Collaborate with the Risk Management Coordinator on incident, safety, and risk concerns
- Bring significant or systemic concerns to the Chief Quality Officer
- Participate in quality, compliance, accreditation, risk, and performance improvement initiatives across ServiceNet
Requirements
- Bachelor's degree in behavioral health, human services, healthcare administration, quality management, public administration, or a related field
- At least five years of relevant experience in behavioral health, human services, healthcare quality, compliance, program operations, accreditation, or a related area
- Ability to interpret and apply regulations, standards, policies, contracts, and program requirements
- Strong organizational, analytical, project management, and communication skills
- Ability to manage multiple priorities and follow projects and corrective actions through completion
- Ability to build collaborative relationships with program leaders while providing effective quality and compliance oversight
- Sound judgment, including recognizing when concerns require additional follow-up or escalation
- Knowledge of regulations and standards applicable to the assigned service area preferred
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- 3 Weeks Paid Vacation
- 12 Sick Days
- 12 Holidays + Floating Holiday
- 3 Personal Days
- 403(b) Retirement Plan
- 403(b) Matching
- Employer-Paid Life Insurance
- Employer-Paid Disability Insurance
- Employee Assistance Program
- Tuition Remission
- PSLF Eligibility
- Continuing Education
- Training & Development
- Wellness Resources
- Opportunity for Advancement
Company overview
ServiceNet is a comprehensive mental health care organization that provides a wide range of behavioral health and human services to individuals and communities. As a healthcare provider specializing in mental health services, ServiceNet offers clinical treatment programs, community-based support services, and residential care for people facing mental health challenges, developmental disabilities, and substance use disorders. The organization operates multiple service locations and programs designed to support recovery, promote wellness, and enhance quality of life for clients across different age groups and backgrounds. ServiceNet's approach integrates evidence-based practices with compassionate care, focusing on holistic treatment that addresses both mental health needs and overall well-being. The organization plays a vital role in the mental health care ecosystem by providing accessible services, crisis intervention, and ongoing support to help individuals achieve stability and improved functioning in their daily lives.