Quality Agreement Specialist
Avantor
Summary
The Specialist supports quality assurance operations by ensuring compliance with standards and regulations, contributing to testing and process improvements, supporting audits and corrective actions, and collaborating with internal teams and suppliers to resolve quality issues.
Job description
How you will thrive and create an impact
The Quality Agreement Specialist provides technical and quality support to Avantor’s global customer and sales organizations. This role partners with internal teams to research, compile, and communicate information related to Avantor’s pharmaceutical and laboratory product offerings. The Specialist is also responsible for developing and maintaining quality documentation, updating product and customer databases, and managing customer Quality Agreements.
- Manage and negotiate Customer Quality Agreements in collaboration with the Avantor legal team.
- Responds to customers’ technical and quality inquiries (via telephone and email) pertaining to the Company’s pharmaceutical and laboratory product lines which includes excipients, bio reagents, salts, sugars, acids, cGMP-manufactured solutions and chromatography media as they relate to quality agreement support.
- Researches technical documents, reviews product specifications, and utilizes resources such as technical monographs, Company R&D experts, in-house databases and personal technical background to prepare quality agreements and communicate information to customers.
- Participates in designing/improving quality agreement information collection and archiving processes with other departments including but not limited to Marketing, Sales, and Quality Assurance.
- Participates in lean principles review of processes in order to maximize team efficiency in customer responses.
- Participates as part of cross functional team associated with the customer intimacy programs; responsibilities may include project management, data collection and review, hosting and participating in recurring meetings.
- Performs other duties as assigned with or without accommodation.
- Ability to travel upwards of 10%.
Knowledge Skills and Abilities
- Demonstrated ability to manage multiple priorities in a fast-paced environment while keeping customers’ needs in mind.
- Results-oriented, energetic, self-motivated, and a dedicated team player.
- Proven problem solving and leadership skills.
- Exhibits initiative, attention to details and follow-through.
- Ability to learn industry regulations and Avantor’s proprietary systems.
- Committed to the highest standards of customers satisfaction and providing the ultimate customer experience.
- Excellent verbal, written skills in addition to presentation and interpersonal communication skills.
Requirements
- BS/BA Degree in Biology, Biotechnology, Bio Engineering, Chemistry, Chemical Engineering, or related field required
- Minimum of three (3) years of combined experience in technical services, engineering, quality or sales in chemical or pharmaceutical environment required
- Synthetic pharmaceutical & biopharmaceutical drug development and manufacturing
- Understanding of industry regulations (cGMP, FDA, ICH, and WHO), quality and validation
- Quality and process engineering in a chemical or pharmaceutical environment
- Excellent knowledge of Microsoft Office Suite
- Experience working with other computer applications (such as databases) with an aptitude to further develop technical skills preferred
- Hands-on experience in a laboratory or manufacturing environment
- Project management experience
- Experience in at least one of the following areas is highly desired
Benefits
- Medical, Dental & Vision
- Wellness Programs
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Stock Purchase
- 11 Paid Holidays
- 18 PTO Days
- Volunteer Time Off
- 6 Weeks Paid Parental Leave
Company overview
Avantor is a leading global provider of mission-critical products and services to customers in the life sciences and advanced technology industries. Founded in 1904 as J.T. Baker Chemical Company, the company has evolved into a Fortune 500 organization with operations in over 30 countries and serving more than 300,000 customer locations worldwide. Avantor's comprehensive portfolio supports virtually every stage of research, development, and production activities across biopharma, healthcare, education, government, and advanced technology sectors. The company specializes in providing high-purity chemicals, laboratory equipment, single-use bioprocessing systems, and specialized services that enable breakthroughs in medicine, healthcare, and technology. With approximately 14,500 employees globally, Avantor plays a crucial role in supporting scientific innovation, including significant contributions to COVID-19 vaccine manufacturing through its synthetic lipid production capabilities. The company went public in 2019 and is listed on the New York Stock Exchange under the symbol AVTR.