Quality Assurance Specialist-Med Supply
Numotion
Summary
The Quality Assurance Specialist is responsible for ensuring the accuracy, quality, and compliance of billing and collections processes within Shared Services. This role conducts audits, analyzes performance trends, and partners with leaders to drive continuous improvement in quality outcomes, regulatory compliance, and revenue cycle performance. The Quality Assurance Specialist serves as a subject matter expert, providing actionable insights, training, and recommendations to improve team performance, reduce errors, and support timely and accurate reimbursement.
Job description
Job Purpose
The Quality Assurance Specialist is responsible for ensuring the accuracy, quality, and compliance of billing and collections processes within Shared Services. This role conducts audits, analyzes performance trends, and partners with leaders to drive continuous improvement in quality outcomes, regulatory compliance, and revenue cycle performance. The Quality Assurance Specialist serves as a subject matter expert, providing actionable insights, training, and recommendations to improve team performance, reduce errors, and support timely and accurate reimbursement.
Key Responsibilities
- Conduct internal audits of billing and collections processes to ensure adherence to payer, regulatory, and company standards.
- Identify compliance risks, documentation gaps, and process deviations; escalate issues as appropriate.
- Maintain audit documentation and ensure audit activities are completed accurately and on time.
- Analyze audit results to identify trends, root causes, and performance gaps.
- Develop and maintain reports and dashboards to track quality metrics and progress over time.
- Provide regular insights to leadership to support data-driven decision-making.
- Identify systemic process issues impacting quality, accuracy, or efficiency.
- Recommend and support implementation of process improvements to reduce errors and rework.
- Partner with leadership to align quality initiatives with operational and business goals.
- Develop and deliver training based on audit findings and identified gaps.
- Provide ongoing coaching and feedback to Customer Care Representatives and Billing & Collections team members.
- Support onboarding and mentoring of new team members as assigned.
- Partner with Shared Services, Compliance, and Operational leaders to support quality and performance initiatives.
- Participate in projects that impact billing integrity, compliance, or customer experience.
- Stay current on payer requirements, regulatory updates, and industry best practices.
- Provide excellent customer service for all internal and external customers of the operations at all times.
Required Qualifications, Skills, and Experience
- High School Diploma or GED required.
- Minimum of 2 years of experience in quality assurance, auditing, or a related role.
- Experience in healthcare billing, collections, or reimbursement processes preferred.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Strong analytical, organizational, and problem-solving skills.
- Effective written and verbal communication skills.
Preferred Competencies and Skills
- Associate's degree or higher.
- Experience in the DME or healthcare reimbursement industry.
- Experience analyzing data and producing reports or dashboards.
- Familiarity with payer requirements, compliance standards, and revenue cycle processes.
Requirements
- High School Diploma or GED required
- Minimum of 2 years of experience in quality assurance, auditing, or a related role
- Experience in healthcare billing, collections, or reimbursement processes preferred
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Strong analytical, organizational, and problem-solving skills
- Effective written and verbal communication skills
- Associate's degree or higher preferred
- Experience in the DME or healthcare reimbursement industry preferred
- Experience analyzing data and producing reports or dashboards preferred
- Familiarity with payer requirements, compliance standards, and revenue cycle processes preferred
Benefits
- Medical, Dental & Vision
- Short-Term Disability
- Long-Term Disability
- 401(k)
- Life Insurance
Company overview
Numotion is the nation's largest and leading provider of Complex Rehabilitation Technology (CRT) and mobility products and services, dedicated to helping individuals with mobility limitations maximize their health, personal independence, and active participation in everyday life. Founded in 2001 and headquartered in Brentwood, Tennessee, the company operates approximately 150 locations across the United States and serves over 500,000 customers annually. Numotion specializes in prescription-based mobility solutions including individually configured power and manual wheelchairs, seating systems, and other assistive technologies designed for people with significant disabilities and complex medical needs. The company employs approximately 3,000 professionals, including over 460 Assistive Technology Professionals (ATPs) and 1,000+ service technicians, providing comprehensive clinical expertise and nationwide support. Through its portfolio of brands including Numotion Medical Supplies, SpinLife, SpinKids, CorLife, and Motion (in Canada), the company offers a complete spectrum of mobility solutions from complex rehab technology to urological supplies, speech solutions, and workers' compensation services. Numotion works closely with clinicians, therapists, and healthcare providers while maintaining partnerships with every major CRT manufacturer in the industry and agreements with over 3,300 health plans.