Quality Excellence Capability Specialist

Position Summary

The Quality Excellence Capability Specialist supports the deployment and day-to-day execution of BD's Quality Excellence Academy. The primary focus is coordinating training schedules, partnering with sites to plan learning activities, managing logistics and communications, and maintaining documentation needed for effective and compliant program execution.

Key Responsibilities

• Coordinate deployment of Quality Excellence Academy learning activities in alignment with regional plans and priorities.
• Partner with site Quality contacts to coordinate training needs, target audiences, schedules, delivery formats, language considerations, and logistical requirements.
• Maintain regional training calendars, site schedules, participant rosters, completion records, action logs, and other program documentation.
• Coordinate instructor and subject matter expert availability, virtual meeting logistics, training materials, room requirements, participant communications, and session follow-up.
• Co-lead instructor-led, virtual, and blended learning sessions with Quality Excellence Capability Partners, process owners, or qualified subject matter experts.
• Deliver selected training sessions independently on an occasional basis after completing required qualification, preparation, and content familiarization.
• Support capability-building programs in areas such as Investigation Management, Root Cause Analysis, Problem Solving, Process Validation, Change Control, Technical Writing, and other quality priorities.
• Prepare and organize facilitator guides, participant materials, exercises, assessments, and supporting resources using approved content.
• Collect participant feedback and assessment results and summarize themes, issues, and improvement opportunities for program leads.
• Provide clear, timely status updates on upcoming sessions, site readiness, participation, completion, scheduling risks, and follow-up actions.

Additional Responsibilities

• Partner with site Quality teams, regional Quality Excellence Capability Partners, Central Quality, Learning & Development, and business stakeholders to support consistent program execution.
• Maintain accurate and complete records associated with training delivery, learner participation, qualification, and effectiveness activities in accordance with applicable requirements.
• Support training effectiveness activities through surveys, assessments, observations, stakeholder feedback, and follow-up tracking.
• Use training data, quality metrics, audit or inspection observations, and stakeholder feedback to help identify recurring capability needs and scheduling priorities.
• Support onboarding, targeted remediation, CAPA-related learning activities, and other focused capability-building efforts as assigned.
• Assist with Kaizen events, structured problem-solving workshops, community-of-excellence activities, and sharing of best practices across sites.
• Identify opportunities to simplify coordination, improve the learner experience, strengthen documentation, and increase consistency across regions.
• Promote a culture of continuous learning, accountability, quality excellence, and operational effectiveness.

Education and Experience Required

• Bachelor's Degree in Life Sciences, Sciences, Engineering, Education, Business, Operations, or a related field is required.
• 3+ years of relevant experience in medical device, pharmaceutical, biologics, manufacturing, quality, learning and development, or another regulated environment.
• Experience coordinating training, projects, programs, events, or cross-functional activities involving multiple stakeholders, locations, or time zones.
• Working knowledge of regulated quality systems and quality processes such as CAPA, nonconformance management, investigations, change control, process validation, design controls, or risk management.
• Experience supporting or delivering instructor-led or virtual training, presentations, workshops, or other learning activities.
• Strong organizational and planning skills, with demonstrated attention to detail and the ability to manage multiple schedules, priorities, and follow-up actions.
• Strong written and verbal communication skills, with the ability to engage associates, facilitators, subject matter experts, and site leaders.
• Proficiency with Microsoft 365 tools used for scheduling, communication, tracking, collaboration, and presentation development.
• Ability to work effectively in a matrixed, cross-functional, and multicultural environment.
• Willingness to travel domestically and internationally as required, approximately 25%.

Preferred Knowledge and Experience

• Ability to communicate and deliver training in Spanish is preferred.
• Experience supporting teams or sites globally is preferred.
• Experience using a learning management system or maintaining controlled training records is preferred.
• Experience with adult learning principles, facilitation, learner engagement, or training effectiveness is preferred.
• Experience supporting audit readiness, inspection readiness, remediation, or quality improvement activities is preferred.
• Experience with problem-solving, continuous improvement, Lean, or Kaizen methods is preferred.
• Ability to adapt communication and coordination approaches across different cultures, languages, and organizational levels.