Quality Program Coordinator - Nantucket (Onsite)

Essential Functions

• Assists in the planning and execution of quality improvement projects, ensuring alignment with organizational goals and objectives.
• Coordinates project activities, including scheduling meetings, preparing agendas, and maintaining project documentation.
• Monitors project progress against timelines and deliverables, identifying and addressing any issues or delays.
• Collects, organizes, and analyzes data related to quality measures, patient outcomes, and performance metrics.
• Supports the development of reports, dashboards, and presentations to communicate project progress and results to stakeholders.
• Serves as a liaison between project teams, clinical staff, and leadership to facilitate communication and ensure project alignment with departmental needs.
• Ensures that quality projects adhere to relevant regulatory requirements and accreditation standards.
• Assists in the preparation of regulatory surveys and audits by compiling necessary documentation and evidence of compliance.
• Stays informed about changes in healthcare regulations and standards that may impact quality projects.
• Tracks the effectiveness of implemented changes and makes recommendations for further improvements.
• Coordinates hospital's Policy Leadership Committee and is lead for Policy Management system.
• Works with patients, families and hospital leadership in acknowledging and responding to patient family complaints in a compassionate, supportive and timely manner.
• Prepares formal correspondence and documentation (both patient-facing and internal), such as letters, messages, and reports, with efficiency and accuracy.
• Fosters teamwork and partnerships between hospital staff, physicians, and department leaders, Quality, Risk, and Compliance to ensure responses are patient/family-centric.
• Provides telephone coverage and in-person support of patient and family relations for patients' and loved ones' needs, concerns, or complaints.
• Conducts rounds with patients, families, and visitors to obtain preemptive feedback regarding the inpatient hospital experience (when appropriate and aligned with hospital safety policies).
• Functions as the civil rights coordinator in receiving and coordinating follow-ups on any civil rights or health equity complaints.
• Documents information regarding patient and/or staff concerns and requests in a confidential department database and disseminates data to appropriate leadership staff for quality assurance purposes.
• Maintains organized and accurate project documentation, including plans, timelines, meeting minutes, and action items.

Knowledge, Skills and Abilities

• Knowledge of healthcare quality measures, regulatory requirements, and accreditation standards.
• Superior organizational, communication, and interpersonal skills.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Ability to work effectively in a complex environment; ability to use effective judgment and critical thinking skills; ability to problem solve; excellent internal and external customer service.
• Proficiency in project management tools and software, such as Microsoft Project, Trello, or similar platforms.
• Basic understanding of data analysis and reporting tools, such as Excel.
• Familiarity with electronic health record (EHR) systems and healthcare data management.