Quality Specialist III - Learning & Development

How will you make an impact?

As an Operations Training Specialist III, you'll combine hands-on instruction with innovative training development to help employees build the knowledge, skills, and confidence needed to succeed in a regulated pharmaceutical manufacturing environment. This role offers a balanced mix of instructor-led training (approximately 50%) and instructional design and development (approximately 50%).

What will you do?

• Deliver engaging instructor-led training as part of a structured four-week onboarding program covering approximately 30 operational courses.
• Develop proficiency across the training curriculum and facilitate classroom, hands-on, and individualized learning experiences.
• Design and develop training materials for manufacturing processes, equipment, technologies, and operational procedures.
• Partner with subject matter experts, Manufacturing, Engineering, Validation, and Quality to translate technical information into effective learning solutions.
• Create interactive training content, including eLearning, videos, presentations, simulations, practical exercises, and proficiency assessments.
• Evaluate training effectiveness, provide coaching and targeted retraining, and continuously improve learning outcomes.
• Coordinate training development projects, managing stakeholders, priorities, timelines, and deliverables.
• Maintain accurate training documentation and ensure alignment with cGMP requirements, quality systems, and established procedures.

Education

• Bachelor's degree in Education, Instructional Design, Business, Life Sciences, Engineering, or a related field is preferred.
• Associate degree with relevant manufacturing, training, or operational experience may be considered.
• Candidates without a college degree who demonstrate substantial relevant experience and strong instructional capabilities may also be considered, subject to applicable job qualification requirements.

Experience

Experience in training, learning and development, instructional design, pharmaceutical manufacturing, sterile operations, or another regulated manufacturing environment is preferred. Candidates with hands-on manufacturing experience who have trained, coached, or qualified colleagues are encouraged to apply. Formal classroom instruction experience is beneficial but not required for individuals who demonstrate strong communication skills and the ability to develop effective learning materials.

Knowledge, Skills and Abilities

• Strong understanding of adult learning principles and the ability to deliver engaging, effective instruction.
• Excellent analytical, problem-solving, communication, and interpersonal skills.
• Knowledge of aseptic gowning practices within sterile or controlled manufacturing environments.
• Ability to translate technical information into clear training materials, practical exercises, and learner assessments.
• Proficiency with Microsoft Office and the ability to develop computer-based learning materials.
• Strong organizational and project coordination skills, with the ability to manage multiple priorities independently and collaboratively.
• Ability to engage effectively with manufacturing employees, technical experts, and cross-functional stakeholders.
• Familiarity with cGMP requirements, quality systems, and regulated manufacturing practices is preferred.
• Experience with instructional design tools such as Articulate, Adobe Creative Cloud, Captivate, or similar platforms is preferred.
• Experience with eLearning, multimedia development, learning management systems, or immersive learning technologies is a plus.

Physical Requirements / Work Environment

This is an on-site position based at our Greenville, North Carolina pharmaceutical manufacturing facility. The role involves classroom instruction, computer-based training development, collaboration with operational teams, and periodic visits to manufacturing areas. Employees must follow applicable safety, gowning, and site access requirements when entering controlled environments. The position requires the ability to stand during training sessions, move throughout the facility, and operate computers and audiovisual equipment. Routine business travel is not anticipated.