Quality Training Manager

Responsibilities

• Develops technical training curriculum within the company's Quality Management System by working with all departments on their respective training needs while satisfying regulatory requirements
• Prepares, implements, and manages training department budget
• Monitors training program performance against quality objectives and organizational training goals through creation of training reports and metrics
• Trains instructors, supervisors, and trainers in techniques and skills for training employees
• Works with all levels of management to determine core competencies required for personnel and identify specific resources to ensure documentation, acquisition, and maintenance of those competencies
• Reviews organizational resources to ensure that learning and development resources exist or are developed to support these learning needs based upon projected competencies, organizational changes, and the long-term goals of the company
• Identifies and assists with implementation of standardized timelines, orientation, on-the-job training, and other learning and developmental activities required for acquisition of core competencies and maintenance of required knowledge and skills
• Manages the corporate training database and learning management software
• Ensures training and training program support regulatory and accredited body training requirements
• Represents the training function in both internal and external audits
• Reviews controlled documents that require training approval to ensure appropriate personnel are assigned
• Develops and creates course assessments, testing, and other processes to ensure the effectiveness of the learning and development activities
• Creates and organizes training manuals, multimedia visual aids, and other educational materials
• Builds and maintains a library of resources that addresses frequently needed or required competencies of all positions in the organization
• Provides logistical support, course development, delivery, evaluation, process measurements, and cost management for technical training
• Other duties as assigned

Requirements

Education: Bachelor's degree in education, adult learning, learning management, or a relevant field preferred. Education requirements may be substituted for additional years of experience.

• 5+ years of training experience in a regulated industry
• 3+ years of leadership experience
• Experience with process improvement methodologies such as Lean Management, preferred
• Working knowledge of administering learning management systems
• Excellent verbal and written communication
• Microsoft Office Suite, advanced Excel
• Process Improvement Methodologies
• Learning Management System (LMS) software
• Instructional Design software
• Risk Management
• Data Analysis