Quoting Specialist
BioIVT
Summary
The Quoting Specialist is responsible for preparing accurate, timely, and high-quality customer quotes in support of the commercial organization. This role operates in a high-volume, SLA-driven environment where speed, precision, and follow-through are critical to customer satisfaction and revenue execution. The Quoting Specialist partners closely with Sales, Finance, and other CS functions and works extensively in Salesforce.
Job description
Essential Duties and Responsibilities
- Prepare and deliver customer quotes within defined SLA response times, ensuring clear, empathetic, and tailored communication that prioritizes customer needs.
- Validate customer requirements, product details, and pricing inputs prior to quote release, applying deep product knowledge and understanding of company policies to ensure accuracy and compliance.
- Enter, update, and manage quote data in Salesforce with a high degree of precision, demonstrating strong systems proficiency and attention to detail.
- Collaborate closely with Sales to provide status updates, clarify requirements, and coordinate next steps, fostering a seamless team approach to meeting customer expectations.
- Identify and resolve incomplete or incorrect quote requests through critical thinking and proactive problem-solving, ensuring issues are addressed before impacting timelines.
- Escalate non-standard pricing or complex requests in accordance with established processes, using sound judgment to balance customer needs with business requirements.
- Maintain detailed documentation and audit trails within Salesforce to support compliance, quality standards, and future reference.
- Manage workload effectively to meet deadlines in a fast-paced, SLA-driven environment, demonstrating strong time management skills.
- Support continuous improvement initiatives by identifying recurring issues, bottlenecks, and opportunities to enhance the quoting process.
- Model professionalism and influence team outcomes by sharing expertise, guiding peers, and contributing to a positive, collaborative work culture.
Qualifications
- 1–3 years of experience in quoting, sales operations, customer support, or a similar role.
- Hands-on experience using Salesforce (required); experience with CRM or quoting tools preferred.
- Strong written and verbal communication skills with the ability to deliver customer-centric communication that is clear, empathetic, and solution-oriented.
- Demonstrated ability to work in a fast-paced, SLA-driven environment while maintaining quality and accuracy.
- Proven track record of applying critical thinking to resolve customer inquiries and complex requests.
- Experience supporting sales teams in a B2B environment, with familiarity in pricing structures, approvals, and contracts.
- High level of comfort with transactional work requiring precision and compliance with established processes.
- Bachelor’s degree preferred but not required.
- Emotional intelligence to remain calm, professional, and positive during challenging interactions.
- Ability to collaborate effectively across teams to achieve shared goals and improve customer outcomes.
Requirements
- 1–3 years of experience in quoting, sales operations, customer support, or a similar role
- Hands-on experience using Salesforce (required)
- Strong written and verbal communication skills
- Demonstrated ability to work in a fast-paced, SLA-driven environment
- Proven track record of applying critical thinking to resolve customer inquiries
- Experience supporting sales teams in a B2B environment
- High level of comfort with transactional work requiring precision and compliance
- Bachelor’s degree preferred but not required
- Emotional intelligence to remain calm, professional, and positive
- Ability to collaborate effectively across teams
Benefits
- Medical, Dental & Vision
- Prescription Drug Coverage
- Virtual Care
- Life Insurance
- AD&D Insurance
- Short-term Disability
- Long-term Disability
- Flexible Spending Account
- 401(k) Matching
- Tuition Reimbursement
- Paid Time Off
- Company-paid Holidays
- Employee Assistance Program
- Travel Assistance
Company overview
BioIVT, formerly known as BioreclamationIVT, is a leading global provider of high-quality biological specimens and value-added research services. Founded in 1981 and headquartered in Hicksville, New York, the company specializes in control and disease state samples including human and animal tissues, cell products, blood, and other biofluids. With approximately 501-1,000 employees operating across 29 locations in 7 countries, BioIVT serves as a critical partner for pharmaceutical, biotechnology, and diagnostic companies engaged in drug discovery and development. The company's unmatched portfolio of clinical specimens directly supports precision medicine research by coupling comprehensive clinical data with donor samples. As the world's premier supplier of ADME-Tox model systems, including hepatocytes and subcellular fractions, BioIVT enables scientists to better understand pharmacokinetics and drug metabolism of newly discovered compounds. Their Research Services team provides in vitro hepatic modeling solutions and collaborates with clients to accelerate medical breakthroughs. BioIVT's commitment to quality, ethical sourcing, and data integrity has established them as a trusted partner in advancing scientific research and improving patient outcomes.