Radiology Support Technician
Lehigh Valley Health Network
Summary
Performs a variety of support functions to facilitate the delivery of services to radiology patients following the guidelines for radiation safety. Delivers a high level of patient care and customer service to promote patient satisfaction. Provides other support services, dictated by patient needs, as a care delivery team member. Utilizes effective and appropriate communication styles. Supports imaging and hospital goals and objectives.
Job description
Job Duties
- Confirms physician orders are complete and includes signature, ordered study, reason for test (diagnosis/CPT codes) and obtains missing information prior to treatment.
- Provides care to and related activities for patients using a patient/family centered approach and in accordance with established policies and procedures.
- Employs astute observational skills and properly communicates findings, changes, or problems to RN or Technologist.
- Uses effective and appropriate verbal and non-verbal communication styles with patients, significant others, visitors, staff, and professional colleagues.
- Demonstrates team building skills by participating in the orientation of new staff, as assigned.
- Maintains accurate information in the database; performs all clerical/computer functions to support patient care.
- Performs registrations, as required.
- Ensures the safety and efficiency of movement and transportation of patients within and to and from departments.
- Confirms levels of supplies and equipment to meet requirements for patient care and/or specific departments.
- Assumes responsibility for cleanliness and sanitation of the immediate work area and maintains orderliness.
Minimum Qualifications
- High School Diploma/GED Must be 18 years or older
- Less than 1 year in a customer service role.
- Ability to display a compassionate, positive, and upbeat disposition in interactions with patients and colleagues.
- Ability to multi-task.
- Basic computer and typing skills.
- Ability to organize and prioritize assignments in the delivery of patient care.
- Knowledge of medical terminology.
- Ability to follow direction and provide accurate reports.
- American Heart Association Basic Life Support - State of Pennsylvania within 30 Days
Physical Demands
Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Requirements
- High School Diploma/GED
- Must be 18 years or older
- Less than 1 year in a customer service role
- Ability to display a compassionate, positive, and upbeat disposition
- Ability to multi-task
- Basic computer and typing skills
- Ability to organize and prioritize assignments
- Knowledge of medical terminology
- Ability to follow direction and provide accurate reports
- American Heart Association Basic Life Support certification within 30 days
Company overview
Lehigh Valley Health Network (LVHN) is a major healthcare provider and hospital network based in Allentown, Pennsylvania, serving the Lehigh Valley and Northeastern Pennsylvania regions. Founded in 1899, LVHN operates as a comprehensive healthcare system with 13 hospital campuses, 28 health centers, numerous primary and specialty care physician practices, and multiple urgent care locations. The network's flagship facility, Lehigh Valley Hospital-Cedar Crest, is Pennsylvania's third-largest hospital and features the state's first Level One Trauma Center. LVHN provides a wide range of medical services including specialized institutes for cancer care, heart and vascular treatment, surgical excellence, orthopedics, and neuroscience. The network operates the third-largest heart surgery program in Pennsylvania, performing over 1,200 open-heart procedures annually, and maintains one of the state's largest cancer centers treating over 2,400 new patients each year. In August 2024, LVHN completed a merger with Jefferson Health, becoming part of a larger healthcare system with 32 hospitals and over 700 locations across Pennsylvania. Prior to the merger, LVHN was the largest employer in the Lehigh Valley metropolitan region, with approximately 20,000 employees dedicated to providing comprehensive healthcare services to the community.