Rapid Response (MOC) MSL
Bristol Myers Squibb
Summary
The Rapid Response MSL is a critically important member of the Field Medical Affairs customer-facing team that supports the safe and effective use of psychiatric products by providing timely, scientifically balanced, evidence-based, non-promotional information in response to urgent unsolicited requests from healthcare professionals, patients, caregivers, and payers. This position delivers industry-leading services, including real time in-depth scientific engagement to address product off-label and complex on-label questions.
Job description
External Environment and Customer Focus
- Respond to inquiries from physicians, pharmacists, nurses, and other healthcare professionals, consumers, and payers.
- Make accurate assessments regarding what information needs to be obtained and the level or depth of information to be collected.
- Demonstrate proficiency in using available scientific resources and presentations.
- Effectively present information to TL/HCPs and respond to questions, ensuring medical accuracy and compliance with local procedures, ethical and legal guidelines.
- Actively assess the medical landscape by meeting with TL/HCPs/Access Stakeholders to understand their needs and expertise.
- Continuously update knowledge in treatment strategies, products, unmet medical needs, clinical trials, health economics outcomes research and scientific activities.
- Understand the competitive landscape and evolving healthcare models and prepare to address informational needs of customers.
- Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.).
- Ensure good documentation, high quality, and excellent customer service.
- Join and support the field medical team with occasional field engagements as needed.
- Attend medical congresses and local/regional meetings.
- Collect and provide meaningful medical insights by communicating back to the medical and commercial organizations to support strategy development and business decisions.
Contribute to the Medical Plan
Contribute to development and delivery of scientifically meaningful medical programs/projects in line with the local Medical and Field Medical plan as needed.
Provide Medical Support
- Collect and provide meaningful medical insights by communicating back to the medical and commercial organizations to support strategy development and business decisions.
- Participate in assigned Congress activities including staffing of scientific medical affairs booths.
- Miscellaneous projects such as market and competitive product research, operational and process improvements, field team training, and field liaison support.
Requirements
- Advanced degree in medical/biosciences (MD, PhD, PharmD, DPH, EdD, etc.)
- Minimum 3-5 years of MSL experience
- Current MSL experience in psychiatry, mental health, or schizophrenia
- Proven track record of establishing, maintaining, and enhancing effective collegial relationships with external experts
- Therapeutic expertise in psychiatry, with a focus on schizophrenia
- Ability to critically evaluate medical literature
- Experience in Drug Information or a specialty area, particularly in schizophrenia or other psychiatric conditions
- Technology proficiency in Medical Information databases, Microsoft Office, and video conference platforms
- Excellent English language skills, spoken and written
- Ability to drive a company-provided car
- High level of ethics, integrity, and a responsible and safe driving history
- Must live in the territory/region managed or within 50 miles of the territory/region borders
Benefits
- Wellbeing Support
- Retirement Benefits
- Financial Protection Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Flexible Time Off
- 11 Paid Company Holidays
- Paid Sick Leave
- Paid Volunteer Days
- Summer Hours Flexibility
- Leaves of Absence
- Annual Global Shutdown
Company overview
Bristol Myers Squibb is a global biopharmaceutical company dedicated to discovering, developing, and delivering innovative medicines that help patients prevail over serious diseases. Founded in 1887 and headquartered in Princeton, New Jersey, the company operates with a unique BioPharma strategy that combines the reach and resources of a major pharmaceutical company with the entrepreneurial spirit and agility of a biotech firm. BMS focuses on transformative therapies in key therapeutic areas including oncology, hematology, immunology, cardiovascular disease, and fibrosis. The company has built a sustainable pipeline of potential therapies and leverages translational medicine and data analytics to deliver the right medicine to the right patient at the right time. With over 10,000 employees worldwide, Bristol Myers Squibb maintains a strong commitment to scientific excellence, patient-centric innovation, and global health equity through its foundation. The company's portfolio includes groundbreaking treatments such as Opdivo (nivolumab) for cancer, Eliquis (apixaban) for cardiovascular conditions, and Orencia (abatacept) for autoimmune diseases, among others.