Rare Disease Account Specialist - Central California/Nevada

Primary Activities & Responsibilities

• Responsible for the overall customer experience of all stakeholders within target accounts; builds relationships with providers and staff and acts as cross-functional point of contact.
• Develops deep understanding of account objectives, strategies, unique challenges, and stakeholder influence networks to generate strategic insights.
• Plans and conducts quarterly strategic planning sessions for key accounts with relevant stakeholders to refine account strategy, including objectives, strategic imperatives, and tactics.
• Coordinates the execution of account strategies, tracks progress against objectives, and refines plans as needed.
• Proactively solicits feedback from account stakeholders to better understand needs and become a trusted resource.
• Provides approved disease and product information and resources to approved members of the patient care team, including MDs, NPs, PAs, and other provider roles.
• Shares information on target profiles to support the identification of appropriate patients for therapy.
• Supports the education of and responds to questions from approved providers on the appropriate administration of products.
• Provides information and education to appropriate providers using approved resources on the patient support program to help address patient access and coverage issues.
• Acts as the primary point of contact for all care team stakeholders and coordinates with other customer-facing roles to ensure customer needs are met in a compliant, orchestrated fashion.
• Demonstrates commitment to compliance through understanding of regulations, industry codes, and policies that govern customer interactions.
• Partners with internal colleagues to plan and host medical education events within designated territory.
• Attends and supports the company's presence at national and local congress/society events.
• Proactively creates connections across care teams within designated territory to build appropriate provider-provider relationships.
• Partners with HQ role(s) to plan and execute events with key thought leaders practicing within a designated territory.

Key Capabilities & Competencies

• Scientific/Clinical Proficiency: Deep understanding of clinical and scientific aspects of PAH, competitor products, and company products, including disease state knowledge, standards of care, emerging clinical trends, relevant diagnostics and testing, and patient demographics.
• Ecosystem Understanding: Deep understanding of regional and local health care networks, including stakeholders and their relative level of influence, referral dynamics, payer controls, patient demographics, and specialty pharmacy activity; understanding of access and insurance coverage processes in PAH.
• Business Acumen: Ability to understand and define customer business models and infer strategic objectives; ability to create account strategies that deliver on both company and customer objectives; understanding of customer business operations and PAH practice management standards.
• Collaboration: Ability to effectively and efficiently partner with cross-functional stakeholders to develop and execute customer strategies and tactics; ability to lead without authority across individuals in different reporting structures; ability to partner with other Rare Disease Account Specialists to share best practices, peer-coach new team members, and create an environment of continual learning.