Summary

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. The company's mission is to enable customers to make the world healthier, cleaner, and safer. With over 100,000 employees globally, Thermo Fisher provides an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through its industry-leading brands including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. The company serves customers across healthcare, life sciences, applied markets, and pharmaceutical sectors, offering solutions that accelerate research, solve complex analytical challenges, improve patient diagnostics, and increase laboratory productivity. Headquartered in Waltham, Massachusetts, Thermo Fisher operates globally, delivering critical scientific products, services, and workflow solutions that support researchers, organizations, and companies in addressing some of the world's most pressing issues.

Job description

Responsibilities

Specimen Receipt and Verification

Receive and log incoming specimens and samples
Verify specimen information against intake documents and manifests
Ensure specimens are correctly labeled and meet submission criteria
Enter data and QC sample information both manually and electronically
Resolve sample and document discrepancies
Prepare specimens for laboratory testing

Accessioning

Accurately enter specimen information into LIMS or scans
Assign unique accession numbers and label specimens for testing or shipment
Facilitate specimens to appropriate workflows for downstream testing
Maintain required logs representing current samples in for testing

Quality Control

Inspect specimens for proper collection, labeling, and packaging
Identify and document discrepancies or issues with specimens
Communicate with program management or client services to resolve specimen-related issues
Perform quality checks on all deliverables to customers
Partner with other employees to ensure a second QC check when required

Sample Preparation

Centrifuge, aliquot, and prepare samples as required for testing
Ensure proper storage conditions for different types of specimens
Maintain chain of custody for all specimens
Prepare and/or QC shipments going to external sites

Documentation and Compliance

Maintain accurate and complete records of specimen receipt and processing
Adhere to all laboratory safety and quality control protocols
Comply with regulatory requirements and standard operating procedures (SOPs)

Communication

Liaise with laboratory staff regarding specimen status and issues
Provide assistance and support to laboratory personnel as needed
Ensure customer satisfaction throughout laboratory processing
Serve as primary customer contact for all laboratory tests and clinical trial testing
Ensure policies and procedures reflect current practice

Inventory Management

Monitor and manage supplies related to specimen receiving and processing
Order and restock supplies as necessary

Continuous Improvement

Participate in training and continuing education to stay current
Train other personnel as required
Contribute to process improvement initiatives within the laboratory

Qualifications and Experiences

High School diploma; Associates (AA or AS) degree strongly preferred
1+ year experience equivalent to a Receiving and Accessioning Technician, or equivalent combination of education and experience in related field
Minimum of 2 years Customer Service experience required
Demonstrated proficiency in computer skills, Word, Excel
Excellent verbal and written communication skills
Strong understanding of regulatory compliance, HIPAA and medical terminology
Knowledge of working with potentially biohazardous specimens
Positive can-do attitude and flexibility in a fast-paced and evolving work environment

Requirements

High School diploma
Associates (AA or AS) degree strongly preferred
1+ year experience equivalent to a Receiving and Accessioning Technician or equivalent combination of education and experience in related field
Minimum of 2 years Customer Service experience required
Demonstrated proficiency in computer skills, Word, Excel
Excellent verbal and written communication skills
Strong understanding of regulatory compliance, HIPAA and medical terminology
Knowledge of working with potentially biohazardous specimens
Positive can-do attitude and flexibility in a fast-paced and evolving work environment

Benefits

Medical, Dental & Vision
Health Incentive Programs
Employee Assistance Program
Family Support Programs
Commuter Benefits
Tuition Reimbursement
Paid Time Off
Paid Holidays
Paid Parental Leave
Accident Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
401(k) Matching
Employee Stock Purchase Plan
Performance Bonus

Company overview

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. The company's mission is to enable customers to make the world healthier, cleaner, and safer. With over 100,000 employees globally, Thermo Fisher provides an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through its industry-leading brands including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. The company serves customers across healthcare, life sciences, applied markets, and pharmaceutical sectors, offering solutions that accelerate research, solve complex analytical challenges, improve patient diagnostics, and increase laboratory productivity. Headquartered in Waltham, Massachusetts, Thermo Fisher operates globally, delivering critical scientific products, services, and workflow solutions that support researchers, organizations, and companies in addressing some of the world's most pressing issues.