Receptionist
Alliance For MultiSpecialty Research LLC
Summary
The Receptionist is responsible for greeting and scheduling patients and visitors. This role has administrative and clerical tasks that aid in the flow of potential trial subjects, study participants, sponsors and representatives. The receptionist is responsible for maintaining confidentiality of all patient information in compliance with HIPAA Privacy and Security Rules.
Job description
Primary Responsibilities
- Greets patients and visitors. Ensure necessary paperwork is provided at check in.
- Prepares schedule for the site.
- Monitor patient wait times and let SM know of long wait times.
- Develop and maintain rapport with stakeholders.
- Schedule appointments.
- Initiate reminders/confirmation communications for upcoming scheduled appointments.
- Follow up on missed appointments. Document /chart efforts.
- Answer incoming phone calls and direct to appropriate personnel.
- Establish medical charts for new trial subjects and maintain charts for existing subjects.
- Send request for medical records as needed. Maintain log for follow-up and ensure receipt.
- Create Patient stipend reimbursement forms
- Handle payment of subject stipends according to study protocol.
- As Authorized by subject, issue notification to primary care physician regarding study participation.
- Verify patient status (screen fail, withdrew consent, completed, etc. )
- File daily logs, privacy forms, patient charts, etc.
- Maintain W-9 forms and identification in clinical conductor.
- Ensure wait area is clean and straightened up daily.
- Manage all incoming/outgoing mail, express/courier deliveries, and deliver to appropriate personnel.
- Special projects as assigned.
- Position may require occasional weekend and/or overtime hours.
- Other duties as assigned
Desired Skills and Qualifications
- At least 1 years of experience in an office setting.
- Advance knowledge of computer software in a variety of programs, i.e. Word, excel, etc.
- Excellent task management and prioritization skills.
- Strong verbal and written skills
- Great interpersonal skills
- Keen and acute attention to detail
- Ability to work independently and demonstrate initiative.
- Positive, collaborative, and team-oriented.
- Ability to work in a fast-paced environment
- Excellent follow-up skills.
- Fluent in English.
Requirements
- At least 1 years of experience in an office setting.
- Advance knowledge of computer software in a variety of programs, i.e. Word, excel, etc.
- Excellent task management and prioritization skills.
- Strong verbal and written skills
- Great interpersonal skills
- Keen and acute attention to detail
- Ability to work independently and demonstrate initiative.
- Positive, collaborative, and team-oriented.
- Ability to work in a fast-paced environment
- Excellent follow-up skills.
- Fluent in English.
Company overview
Alliance for Multispecialty Research LLC, operating as AMR Clinical, is a leading clinical research organization founded in 1994 and headquartered in Knoxville, Tennessee. With over 30 years of experience in the clinical research industry, AMR Clinical has established itself as a premier provider of clinical trial services across all phases (I-IV) of drug development. The company operates a network of 32 fully-owned and affiliate research centers across the United States, specializing in a broad range of therapeutic areas including cardiology, dermatology, endocrinology, vaccines, and more. AMR Clinical has successfully conducted more than 7,700 clinical trials and enrolled over 145,000 participants, demonstrating extensive expertise in patient recruitment and trial execution. The organization employs approximately 400 professionals and generates around $21 million in annual revenue. As a private equity-backed company, AMR Clinical focuses on delivering high-quality data, consistent patient recruitment, and accelerated drug development timelines through its centralized, integrated infrastructure that ensures protocol adherence and reliable data quality across all locations.