Receptionist EMPACT

What you'll do

This Receptionist (Outpatient Services Support Specialist) role, at our Tempe, AZ office, requires an outgoing, dependable, detail-oriented, and resourceful person. We need a front office representative with previous experience in an outpatient behavioral health setting, doctor's office or similar environment that can represent our agency professionally, and treat our clients with respect and in a caring manner. Responsibilities include answering a multiple-line phone system, scheduling appointments, greeting clients, as well as other clerical duties. Candidate must be flexible and work effectively in a team-oriented environment.

Schedule: Monday-Friday 7:30am- 4:30pm

Essential Responsibilities

• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
• Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
• If driving while on agency time or on agency business, a valid Arizona driver's license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC's liability insurance carrier are required. Out-of-state applicants must provide 3 years of driving record upon hire.
• Staff members who provide direct client services must be at least 21 years old. Staff members who provide support services (administrative or clinical) must be at least 18 years old. All employees will have a minimum of a high school diploma or equivalent.
• Perform clerical duties to assist in the day-to-day operation of the clinic to ensure smooth clinic and client flow.
• Effectively manage projects and demonstrate the ability to multitask in order to meet the responsibilities of the position.
• Effectively prioritize responsibilities and utilize independent decision-making skills to support the operation of the agency.
• Demonstrate initiative to work cooperatively and collaboratively as part of a team to meet the needs of the department.
• Maintain effective communication and positive working relationships with internal and external customers.
• Abide by the client's rights and maintain the client's confidentiality at all times.

What you'll provide

• Must have a minimum of a High School education (diploma) or GED.
• CNA or MA preferred but not mandatory.
• Two years of related experience is required.
• Excellent communication and customer service skills.
• Ability to multitask.
• Intermediate typing skills.
• Strong computer skills; proficient with MS Office Suite (Word, Excel, Outlook).
• Strong interpersonal skills.
• Detail-oriented.
• Telephone skills and knowledge of privacy laws.
• Knowledge of the Health Insurance Portability and Accountability Act (HIPAA) and maintaining the confidentiality of protected health information.
• Must have a fingerprint clearance card or be eligible to obtain one.