Receptionist Full-Time Evenings Sunday - Thursday

Job Description

The Brook Hospitals prides itself upon the fact that our patients are referred directly to us by local professionals and organizations: physicians, psychologists, social workers, employee assistance professionals, community mental health centers, hospitals, schools, courts, social service agencies and managed care organizations. These direct referrals and our high patient and family satisfaction rates are a reflection of our effectiveness in treating mental illness and addictions.

Receptionist/Switchboard Operator is responsible for following duties:

• The Receptionist/Switchboard Operator is responsible for monitoring patients for safety as they enter facility
• Patients are monitored and safety checks are recorded on log
• Relays incoming and outgoing interoffice telephone calls
• Visually maintains a log of all patients waiting for safety purposes
• Makes every attempt to connect caller with appropriate staff member
• Keeps schedule of hospital vehicle use and key cont
• Ensures hospital security by maintaining log of keys in use and their return
• Acts as Receptionist greeting and directing visitors and giving routine information
• Enforces visitation policies (i.e., number of visitors allowed per patient)
• Enforces hospital rules (i.e., no food in lobby or cafeteria, etc.)
• Announces emergency calls when appropriate (weather alerts and facility emergency codes)
• Accepts patient belongings as delivered to hospital from outside source per Unit rules
• Notifies unit staff of flowers, packages, clothing, newspapers, etc., and writes a receipt for belongings
• Prepares outgoing mail
• Works with Evaluation and Referral department to distribute Patient Registration forms
• Receives, secures, and monitors patient money and personal belongings stored at the Switchboard
• Distribute and record PRN keys and van keys to facility staff
• Performs clerical duties as assigned
• Performs other duties as assigned by supervisor or CEO

Qualifications

Previous experience as a receptionist in a medical setting preferred. High school diploma or GED is required for this position.

Job Requirements

This position is a full time position average 40 hours per week. Sunday - Thursday 3:00pm-11:00pm