Receptionist
Odyssey House Inc.
Summary
Odyssey House is seeking a part-time Receptionist for its Redwood Outpatient Program. The mission is empowering people to heal and build better lives through substance use treatment, prevention, and mental health services.
Job description
Summary
Odyssey House is seeking a part-time Receptionist for its Redwood Outpatient Program. The mission is empowering people to heal and build better lives through substance use treatment, prevention, and mental health services.
Job Description
- Completes appropriate service documentation when meeting with clients (financial contracts, UA results).
- Attend weekly management meetings to coordinate interdepartmental needs and resolve issues; takes notes and sends them to the appropriate persons.
- Assist treatment team with support staff functions such as faxing, filing, copying, scanning, scheduling, customer service, receipts for payments, and requests for documentation from external agencies.
- Assists/oversees walk-through for safety and tracks safety equipment (fire extinguishers, first aid kit, emergency lighting, etc.).
- Complete other support activities for the treatment team as assigned, including light paperwork, filing, faxing, and delivery or pick-up of supplies.
- Best Notes Maven: provides support and training to staff regarding the use of Best Notes and maintains the client database.
- Support for clients: answers non-clinical questions, problem-solves non-clinical issues, makes a first contact call prior to the beginning of treatment, and educates clients on best practices for providing UA samples.
- Administers and reports on OQ, NOMS, and client satisfaction surveys.
- Responds to all records requests by researching records needed, making copies as needed, writing a cover letter, and ensuring the requests are delivered in a timely manner.
- Report unusual or questionable activities to supervisor in a timely manner.
- Light cleaning to maintain a professional appearance of office.
- Other duties as assigned.
Candidate Qualities
- Passion for community service and helping others to realize their own potential.
- Communication skills to solve problems directly with clients and other staff.
- Reliability to fill support staff shifts and deliver on position responsibilities.
- Self-starter qualities to independently address issues and needs in the organization's community.
- Teachable: willingness to learn and grow in the position.
Requirements
- Willingness and ability to pass a criminal background check
- First Aid and CPR Certification (available at Odyssey House)
- Must meet employment eligibility requirements
- Must be able to work variable shifts as needed
Benefits
- Medical, Dental & Vision
- Life Insurance
- Disability Insurance
- Flexible Spending Account
- 403(b) Retirement Plan
- Paid Time Off
- Sick Leave Rollover
- Sabbatical Program
- Employee Assistance Program
- Tuition Reimbursement
- Continuing Education
- Transit Pass
- Monthly Incentives
- Casual Work Environment
Company overview
Odyssey House Inc. is a prominent mental health care organization specializing in comprehensive treatment services for individuals struggling with mental health disorders and substance abuse issues. The organization operates as a healthcare provider offering a continuum of care that includes residential treatment programs, outpatient services, counseling, and rehabilitation support. Odyssey House focuses on evidence-based therapeutic approaches to help clients achieve recovery and improve their quality of life. Their services typically encompass psychiatric evaluation, individual and group therapy, medication management, life skills training, and aftercare planning. The organization is committed to providing accessible, compassionate care while addressing the complex needs of individuals with co-occurring mental health and substance use disorders. Odyssey House plays a vital role in community mental health services, working to reduce stigma and promote holistic wellness through integrated treatment models that support long-term recovery and successful community reintegration.