Receptionist
UHS
Summary
Spring Mountain Treatment Center is a 110-bed mental health facility providing acute crisis stabilization services for adults, teens, and children in a secure inpatient setting since 2001. Our individualized treatment includes a structured, therapeutic environment, intensive physician involvement and oversight, and daily group and educational programs. We provide a caring and healthy environment that gives individuals a chance to make positive changes.
Job description
Spring Mountain Treatment Center is currently seeking a professional, customer service-oriented Receptionist to join our team. As the first point of contact for patients, visitors, and callers, the Receptionist plays a vital role in creating a welcoming and professional environment. The Receptionist will manage a multi-line telephone system, direct calls appropriately, greet and assist visitors, and ensure secure access to the facility. Additional responsibilities include coordinating taxi requests, processing mail and UPS shipments, routing discharge documentation, and maintaining reception-related records and logs. The Receptionist also supports patient and visitor screening processes by maintaining patient/case manager logs and youth visitor lists to ensure compliance with facility procedures. The ideal candidate is organized, detail-oriented, able to manage multiple tasks efficiently, and committed to providing exceptional customer service in a fast-paced healthcare environment.
Job Duties/Responsibilities
- Consistently answers and routes incoming calls to the appropriate departments.
- Files daily visitor logs and patient visitor sign-in records.
- Receives, distributes, and tracks incoming mail, UPS, FedEx, and other deliveries; promptly notifies departments of deliveries.
- Processes outgoing mail and shipments, applies postage, and maintains postage usage logs.
- Ensures proper payroll check pick-up procedures are followed.
- Accurately tracks and records transports and walk-in traffic to support operational monitoring.
- Completes, distributes, and files patient belongings documentation in a timely manner.
- Assists with inquiry calls and coordinates ambulance and walk-in admissions processes.
- Routes discharge paperwork and processes bed change notifications appropriately.
- Manages and monitors incoming calls during designated patient phone hours.
- Manage visitors during patient visits, therapy sessions or discharge.
- Performs other duties as assigned/required by this position.
Requirements
- Minimum High School diploma or equivalent required.
- Minimum of two years relevant experience in a psychiatric setting/patient care preferred.
- Strong verbal and written communication skills.
- Ability to follow both written and verbal instructions.
- Thorough knowledge of how to access local resources.
- Proficiency in Microsoft Office Suite.
- Proficient in the operation of standard office equipment, including fax machines, printers, copiers, and scanners.
- Demonstrate resourcefulness and proactive problem-solving.
- Adheres to all hospital policies, procedures, and regulatory requirements.
- Exhibits strong leadership qualities, including professionalism, patience, empathy, and sound judgment.
- Must successfully pass background check (includes criminal history, Child Abuse and Neglect Registry, and ABI/FBI fingerprint check).
- Must successfully complete RQI BLS training and obtain required certification.
Benefits
- Paid Time Off
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Prescription Drug Plans
- 401(k) with company match
- Discounted stock plan
- Student loan refinancing program
- Tuition savings
- Pet insurance
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.