Receptionist

Receptionist - Weekends

11 am to 7 pm on Saturdays and Sundays

The Receptionist has one of the most important roles in our facility. You are always interacting with patients, families, referral sources and facility. If you are able to show compassion and respect to all individuals, possess the ability to remain calm in escalated/high strung situations, and believe in working together with your coworkers is key to success, then we want you to be a part of our team at Rivendell Behavioral Health Services of Arkansas.

Duties and responsibilities of a Receptionist may include but are not limited to:

• Strong interpersonal, customer service, and "Service Excellence" skills.
• Prefer candidate with at least 6 months of Receptionist experience or similar customer service experience.
• Person will be responsible for greeting and welcoming all guests and responding to their needs.
• Provide coverage for the switchboard which involves answering the hospital's incoming telephone calls and routing them to the appropriate staff.
• Responsible for enforcing all Covid protocols that have been put in place for protection of our patients & staff.
• Distributing initial paperwork to admissions for Assessment Department including Check Sheets.
• Notifying Nursing Dept. of Discharges and checking required ID of family member that is picking up the patient.
• Maintain proper procedure for accepting patient clothing.
• Responsible for coordinating and serving as the gatekeeper for our Visitors and during Family Visitations.
• This role will require at least 6 hrs. of training depending on employee's level of experience. Training may be done in two-three-hour increments.

Qualifications

A minimum of a high school education or GED. Must have prior switchboard experience. Must be able to type 40 WPM or better. Requires a knowledge of general office and phone skills as well as excellent organization and written communication skills. Must have legible handwriting.