Receptionist - Weekends - Oconomowoc
Rogers Behavioral Health
Summary
Under the direction of the Intake Manager, the Receptionist operates the hospital's telephone system console; greets and manages visitors; coordinates requests for information and services as appropriate; and provides miscellaneous services at the reception desk as directed.
Job description
Job Duties & Responsibilities
Departmental
- Operate the hospital's phone system console to receive, screen, and direct calls appropriately, while maintaining confidentiality of patient and staff information. Take and process messages for intake, as directed.
- Greet and manage visitors according to hospital policy.
- Coordinate requests for information and services as appropriate. Facilitate communication between departments and staff as needed. Make announcements using the overhead paging system as directed and according to policy.
- Assist with the hospital's emergency code situations as directed, including emergency paging.
- Provide miscellaneous services at the reception desk.
- Monitor sign-out of hospital vehicles according to policy.
- Sell meal tickets and other items, as directed.
- Balance the cash register.
- Secure patient valuables according to policy.
- Log parcels for shipping, as directed.
- Maintain the key log.
- Provide other services, as directed.
Hospital
- Promote department goals and the mission of Rogers Memorial Hospital.
- Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations.
- Participate in Hospital committees, Performance Improvement/Quality team meetings, and team projects, as directed.
- Project a professional image by wearing appropriate, professional attire per the Hospital's dress code policy.
- Demonstrate positive, calm, professional, and effective communication skills.
- Demonstrate punctuality, preparedness, and good organizational ability.
- Contribute to Performance Improvement/Quality initiatives in a positive, solution-focused manner.
- Fulfill all Human Resources and Infection Control requirements.
Education/Training Requirements
- High school diploma or GED required.
- Six (6) months of clerical or business training or receptionist experience, or equivalent, is required.
Schedule: Saturdays and Sundays 7:30am-2:30pm
Requirements
- High school diploma or GED required
- Six (6) months of clerical or business training or receptionist experience, or equivalent, is required
- Professional communication skills
- Punctuality and good organizational ability
- Maintain confidentiality of patient and staff information
Benefits
- Health, Dental & Vision
- 401(k) Retirement Plan
- Employee Share Program
- Life/Disability Insurance
- Flex Spending Accounts
- Tuition Reimbursement
- Health and Wellness Program
- Employee Assistance Program
Company overview
Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care with over a century of experience in the mental health field. Founded in 1907 and headquartered in Oconomowoc, Wisconsin, the organization operates a growing network of treatment facilities across the United States. Rogers specializes in evidence-based treatment for children, teens, and adults with a comprehensive range of mental health conditions including OCD and anxiety disorders, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. The organization employs over 200 medical professionals, including more than 100 board-certified psychiatrists and psychologists, who collaborate with behavioral specialists, nurses, therapists, and dietitians to provide individualized care. Rogers is distinguished by its measurement-based care approach and clinical outcomes research, operating a dedicated Research Center that advances treatment methodologies through genetics studies, pharmacogenomics, and innovative therapeutic interventions. The organization offers multiple levels of care including inpatient, residential, day treatment, and intensive outpatient programs, maintaining a strong commitment to trauma-informed, patient-centered treatment across all its nationwide locations.