Reconciliation Lead

About the Role

You will join a Lead Reconciliation Analyst team responsible for reconciliation services to FDS Amplicare customers and oversees the customer relationship and communication. In this role, you will be expected to maintain an in-depth understanding of the customer’s needs and their business to provide them with the best use of the FDS Amplicare reconciliation application helping deliver meaningful outcomes across the patient care journey. Your work will directly impact FDS Amplicare Customers, and help shape what’s next in healthcare.

Key Responsibilities

• Lead reconciliation activities and customer support efforts by partnering with internal teams, customers, and cross-functional stakeholders to deliver accurate reconciliations and positive customer outcomes
• Support and improve reconciliation processes, workflows, and application usage to enhance accuracy, efficiency, and customer satisfaction
• Collaborate across customer support, product, operations, and technical teams to resolve issues, influence decisions, and ensure successful execution of priorities
• Analyze data, troubleshoot challenges, and implement solutions that improve quality, performance, or user experience
• Communicate progress, risks, and outcomes clearly to stakeholders, demonstrating accountability and follow-through
• Manage multiple priorities effectively, delivering high-quality results in a dynamic environment
• Contribute to continuous improvement efforts, identifying opportunities to innovate and enhance team or product performance

Minimum Requirements

• 3+ years of experience in healthcare operations, pharmacy services, reconciliation, or customer-facing support roles
• Demonstrated knowledge of customer service, problem-solving, and workflow management
• Experience with Microsoft Office applications, reporting tools, and customer relationship or reconciliation systems
• Ability to communicate clearly through documentation, presentations, and cross-functional collaboration
• Strong problem-solving skills and ability to work both independently and as part of a team
• Basic familiarity with AI-enabled tools (e.g., Microsoft Copilot, ChatGPT) to support productivity, analysis, and documentation

Preferred Qualifications

• Bachelor’s degree in healthcare, business, or a related field or equivalent practical experience
• Experience with pharmacy reconciliation platforms, healthcare technology, or pharmacy operations systems
• Exposure to process improvement, data analysis, and customer relationship management workflows
• Hands-on experience with troubleshooting, customer interaction, reconciliation, and issue resolution
• Training, certification, or demonstrated experience using generative AI tools to improve efficiency and outcomes

90-Day Success

In your first 90 days, you will:

• Build a strong understanding of FDS Amplicare reconciliation products, systems, customer workflows, and team processes
• Establish relationships with cross-functional partners and learn how teams collaborate to deliver results
• Contribute to key projects or priorities, delivering early measurable outcomes
• Begin taking ownership of defined responsibilities with guidance, demonstrating accountability and progress