Recovery Support Technician or Specialist

This full-time position is based in Maryville, IL, with evening, overnight, and weekend shifts available and eligible for shift pay differentials.

Responsibilities

Recovery-Focused Support

• Empower clients through recovery-focused, trauma-informed care emphasizing hope, respect, wellness, and self-advocacy, including use of tools such as WRAP
• Model professionalism, positivity, and personal responsibility while supporting clients in becoming active participants in their recovery
• Deliver individualized, goal-directed services in alignment with treatment and safety plans, maintaining at least 65% direct client service time
• Assist clients in connecting with natural supports, internal programs, and community resources to promote independence and stability

Coordination & Communication

• Maintain positive, professional relationships with hospitals, medical providers, Medicaid partners, and other community stakeholders
• Participate in staff meetings, program development activities, and required supervision and trainings
• Provide backup support to team members as needed to ensure continuity of care
• Support a safe, clean, and welcoming environment, including answering phones, managing mail, monitoring safety systems, and providing basic first aid when necessary

Documentation & Standards

• Complete accurate and timely documentation and data entry in the electronic medical record, with a goal of 80% completion within 48 hours of service
• Uphold Chestnut’s behavioral standards for customer service excellence
• Maintain strict confidentiality and security of all organizational and client information
• Perform other duties as assigned to support program and agency goals

Current Openings:

Crisis Residential Unit: Monday through Friday, 7:00am to 3:30pm

Qualifications

• Must be at least 21 years old. Must possess a minimum high school diploma or equivalent.
• Or a bachelor’s degree;
• Various other certifications will be required depending on experience level.
• Personal experience with recovery process and willingness to discuss it as appropriate.
• Demonstrated skills in human services and in services to adults.
• Demonstrated ability to work within organizational structure.
• Ability to accept supervision.
• Demonstrated ability to work constructively with consumers, treatment resources, and the community.
• Valid driver’s license, private auto insurance, and be insurable.
• Basic computer skills including MS Office 365, Adobe Acrobat, and an electronic medical record.