Reengagement Specialist Care Manager Extender
DAYMARK RECOVERY SERVICES INC
Summary
Under direct and indirect supervision, provides outreach to reengage identified clients with Tailored Care Management (TCM) services.
Job description
Essential Duties and Responsibilities
- Performs outreach to identified clients to educate and reengage them in Tailored Care Management (TCM) Services.
- Keys in important client data to schedule appointments. Successfully link clients to center care management staff to begin care management assessment.
- May file, release and copy protected healthcare information. Answers phone calls, transfers to the appropriate parties, is courteous to the public.
- All other duties as assigned by supervisor.
Care Management Outreach/Engagement
- Performs outreach to identified clients to successfully reengage them in Tailored Care Management (TCM)
- Utilize various communication methods to engage clients including phone, tele-health, patient portal, letters, etc.
- Provide education to clients on benefits of TCM
- Gather and key in important client data to schedule follow up appointments.
- Successfully link clients to center care management staff to begin care management assessment.
- Ensures all reengagement activities are appropriately documented in Care Management dashboard
- Provide administrative support to centers as needed. May answer phone calls, transfer to appropriate parties, is courteous to public. May file, release, and copy protected healthcare information.
Requirements
- Minimum of a high school diploma or equivalent
- Meet one of the following criteria: Certified Peer Support Specialists; Community health workers (CHW), defined as individuals who have completed the NC Community Health Worker Standardized Core Competency Training (NC CHW SCCT); Individuals who served as Community Navigators prior to the implementation of Tailored Plans; Parents or guardians of an individual with an I/DD or a TBI or a behavioral health condition (parent/guardian cannot serve as an extender for their own family member); A person with lived experience with an I/DD or a TBI or a behavioral health condition; Or 2 years of paid care management type experience with at least 1 year paid experience at any time with population served.
- TCM trainings will be required to completed as assigned.
Company overview
DAYMARK RECOVERY SERVICES INC is a specialized healthcare provider focused on mental health and substance abuse treatment services. The company operates in the behavioral health sector, offering comprehensive recovery programs designed to address various mental health conditions and addiction disorders. As a recovery services organization, DAYMARK provides evidence-based treatment modalities including counseling, therapy, rehabilitation programs, and support services for individuals struggling with mental health challenges and substance use disorders. The company's services likely encompass outpatient treatment programs, intensive outpatient programs (IOP), partial hospitalization programs (PHP), and potentially residential treatment options. DAYMARK RECOVERY SERVICES INC plays a crucial role in the healthcare continuum by addressing the growing need for accessible mental health and addiction treatment services. Their approach typically integrates clinical expertise with compassionate care to support individuals through their recovery journey, helping them achieve sustainable wellness and improved quality of life. The organization operates within the broader mental healthcare infrastructure, contributing to community health outcomes through specialized treatment interventions and recovery support systems.