Referral and Registration Center Representative
UHS
Summary
The Referral and Registration Representative provides accurate and efficient Referral and Registration Services on behalf of its customers, UHS's Acute Care Hospitals and Physician Networks. Services provided include, but are not limited to, providing physician referral services, class and event registrations, service line referrals, providing general information, and facilitating appointments with physicians. Services provided support the financial health of its customers. Continuously practice the Standards of UHS Service Excellence program in all job-related functions.
Job description
Job Responsibilities
- Maintains accurate records within a shared database.
- Processes inbound Physician Referral Calls.
- Assists callers by helping to match them with doctors and facilitates scheduling appointments.
- Processes inbound calls for registration in hospital seminars, screenings and education classes.
- Processes digital requests for physician referrals.
- Contributes to team goals and achieves individual goals.
- Collects and accurately documents caller demographics.
- Interacts appropriately with physician's office staff.
Qualifications
- High school diploma required with a minimum of 1-3 years experience required.
- Associates degree preferred.
- Customer service experience.
- Medical terminology/health insurance navigation preferred.
- Phone etiquette.
- Strong communication skills verbal and written.
- Medical terminology a plus.
- Strong desire to work within a team structure.
- Ability to return successful results when conducting internet searches.
- Call/contact center experience a plus.
- Bilingual a plus.
Scheduled hours are 11:30am to 8:00pm Monday - Friday.
Requirements
- High school diploma required
- Minimum of 1-3 years experience required
- Customer service experience
- Phone etiquette
- Strong communication skills verbal and written
- Strong desire to work within a team structure
- Ability to return successful results when conducting internet searches
Benefits
- Competitive Compensation
- Paid Time Off
- Medical, Dental & Vision
- Prescription Drug Plan
- 401(k) Matching
- Discounted Stock Plan
- Career Development
- Pet Insurance
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.