Referral Management Center RN
UHS
Summary
Responsible for the timely processing of inquiry and referral calls. Serves as liaison to referral sources, physicians, unit staff and hospital personnel involved with each transfer request. Enters call data into the facility's database and manages all e-fax application(s) to process incoming referrals and transfer requests in a timely manner. Effectively communicate with unit staff, physicians, and Admissions Triage Staff. Follow hospital's policies and procedures regarding referral management.
Job description
Job Summary
Responsible for the timely processing of inquiry and referral calls. Serves as liaison to referral sources, physicians, unit staff and hospital personnel involved with each transfer request. Enters call data into the facility's database and manages all e-fax application(s) to process incoming referrals and transfer requests in a timely manner. Effectively communicate with unit staff, physicians, and Admissions Triage Staff. Follow hospital's policies and procedures regarding referral management.
Essential Functions
- Collaborate with Business Development team regarding any referral source related needs.
- Collaborates with referral sources, families, physicians, agencies, and other callers to ensure that requests for transfer and admission are managed effectively.
- Ability to effectively address at risk, emotionally disturbed or in crisis potential patients and individuals effectively via telephone.
- Ensure all referral patient medical record information is completed and nursing and clinical staff are adequately apprised of the patient's condition/history.
- Working knowledge of Involuntary process and procedure.
- Knowledgeable and complies with all EMTALA regulations.
- Enter all call data into facility database.
- Effectively manage facility's e-fax application(s) to disposition incoming referrals in a timely manner.
- Able to use facility's electronic bedboard for bed management purposes.
Qualifications
Education: Graduate from an accredited program of professional nursing required; Bachelor's Degree preferred. Experience: 1-3 years of experience preferred in psychiatric health care. Licensure/Certification: For RN's, Licensure as a Registered Nurse in state of Texas.
- Excellent customer service and communication skills (verbal and written).
- Ability to prioritize; work well under periods of high stress and pressure.
- Ability to multi-task and demonstrate critical thinking skills.
- Thorough knowledge of psychiatric services and medical capabilities provided by the hospital.
- Ability to work flexible hours.
- Requires knowledge of computers and ability to utilize Department specific electronic applications; and accurate data entry skills.
- Experience reviewing medical and clinical information to staff appropriately with physician is preferred.
Requirements
- Graduate from an accredited program of professional nursing
- Current Registered Nurse licensure in the state of Texas
- Excellent customer service and communication skills (verbal and written)
- Ability to prioritize and work well under high stress and pressure
- Ability to multi-task and demonstrate critical thinking skills
- Thorough knowledge of psychiatric services and medical capabilities provided by the hospital
- Ability to work flexible hours
- Knowledge of computers and ability to utilize department specific electronic applications
- Accurate data entry skills
- Working knowledge of Involuntary process and procedure
- Knowledgeable and complies with all EMTALA regulations
Benefits
- Competitive Compensation
- Paid Time Off
- Medical, Dental & Vision
- Prescription Drug Plans
- 401(k) Matching
- Discounted Stock Plan
- Student Loan Refinancing
- Tuition Savings
- Career Development
- Pet Insurance
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.