Referral Testing Group Lead
Quest Diagnostics
Summary
Coordinates various aspects of Referral Testing Department, ensuring optimum team performance. Provides leadership to achieve the department's organizational goals. Monitor Quality indicators to ensure excellent customer service and quality patient care. Assume responsibility of Supervisor when the Supervisor is not available.
Job description
Responsibilities
- Perform all duties of the Referral Representative II.
- Assists supervisor with developing, updating and implementing department Standard Operating Procedures.
- Performs Competency Testing for Referral Testing employees.
- Ensures department is prepared for internal and external inspections.
- Maintains time keeping records (manual and electronic).
- Pull and monitor departmental statistical reports.
- Assists supervisor with data collection, monitor and posting of Referral Vendor Metrics.
- Monitor and reconcile Exception Logs, sendout and result pending lists.
- Complete necessary paperwork to submit requests for new test codes on high volume Wild Codes.
- Communicate with internal and external customers.
- Monitor compliance of government regulations for packing and shipping specimen to other laboratories.
- Assist with direction and monitoring of workflow to meet deadlines, assure departmental coverage.
- Schedules department personnel.
- Ensure policies, procedures, work assignments, etc. are completed.
- Provide feedback and documentation to Supervisor on employee performance.
- Functions proficiently in any Referral department area.
- Demonstrates leadership quality that provides a positive influence to all team members.
- Alerts the Supervisor and/or Manager of employee or client dissatisfaction through established documentation procedures.
- Other duties as assigned.
Qualifications
Required Work Experience: Three years medical or clinical laboratory background.
Physical and Mental Requirements: Ability to sit or stand for long periods of time.
Knowledge
- Excellent knowledge of medical/laboratory terminology required.
- Thorough knowledge of all Client Service, Specimen Processing and Referral Testing department policies.
Skills
- Excellent project management and time management skills.
- Handle multiple tasks and work in a fast paced environment.
- Excellent written and verbal communication skills.
- Handle stressful situations and demonstrate strong independent problem solving skills.
- Strong leadership and interpersonal skills.
- Maintains composure when faced with difficult or unforeseen situations.
- General office skills, Excel and Word Processing skills are required.
- Customer Service skills required.
Education
- Some College Courses: Two years post high school education in science-related field or equivalent (Required).
Requirements
- Three years medical or clinical laboratory background
- Excellent knowledge of medical/laboratory terminology
- Thorough knowledge of Client Service, Specimen Processing and Referral Testing department policies
- Excellent project management and time management skills
- Handle multiple tasks and work in a fast paced environment
- Excellent written and verbal communication skills
- Strong independent problem solving skills
- Strong leadership and interpersonal skills
- General office skills, Excel and Word Processing skills
- Customer Service skills
- Two years post high school education in science-related field or equivalent
- Ability to sit or stand for long periods of time
Benefits
- Medical, Dental & Vision
- Well-being programs
- Health assessment program
- Mental health program
- Vacation & Flex Time
- 6 Holidays plus MyDay
- Financial coaching
- 401(k) Matching
- Roth IRA
- Employee Stock Purchase Plan
- Life & Disability Insurance
- Flexible Spending Accounts
- Annual Incentive Plans
- Matching Gifts Program
- Education Assistance
- Career Advancement Opportunities
Company overview
Quest Diagnostics is a leading provider of diagnostic information services, operating one of the largest clinical laboratory networks in the United States. Founded in 1967 and headquartered in Secaucus, New Jersey, the company offers a comprehensive range of diagnostic testing services including routine blood tests, genetic testing, molecular diagnostics, and anatomic pathology. Quest serves approximately one-third of American adults and physicians annually through its network of approximately 2,250 patient service centers and extensive outreach operations. The company processes over 500,000 test requests daily, providing critical data that helps healthcare providers make informed decisions about patient care. Quest Diagnostics has been at the forefront of diagnostic innovation, developing advanced testing capabilities for cancer, cardiovascular disease, infectious diseases, and neurological disorders. The company plays a vital role in public health through its participation in disease surveillance and population health management initiatives.