Referral Testing Manager
Quest Diagnostics
Summary
Responsible for ensuring uniformly high-quality service to meet established operational and financial targets and customer requirements in the areas of Referral Testing and Logistics. Oversees the development of systematic approaches for assuring the highest levels of quality service to our customers. Responsible for Test Send Out (TSO) to other Business units and referral laboratories. Role includes oversight of TSO, pack out, data entry and transportation functions.
Job description
Responsibilities
- Manages the Referrals and Logistics Departments through oversight of daily operations and direction of team leaders.
- Oversee safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc.).
- Implement national and local SOPs for Referral Testing in accordance with Quest Diagnostics guidelines.
- Ensures all Laboratory QA/QC documentation is complete and reviewed as required.
- Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results.
- Monitor Non-Quest referrals for internalization opportunities.
- Ensures all pending and overdue lists are resolved in timely manner.
- Must be able to establish and motivate a participative work environment.
- Hold regularly scheduled meetings for dissemination of all information to staff.
- Participate QMS projects and Process Improvement Teams, or other initiatives to meet management objectives.
- Responsible for goal setting, performance management, development, coaching, and feedback of direct reports.
- Makes timely and cost-effective decisions for short- and long-term sustainability of business.
- Provides clear vision and direction for direct reports; removes roadblocks for team and provides guidance in navigating through difficult situations.
- Motivates, recognizes, develops and retains employees within team; fosters a culture of engagement within department.
- All other duties as assigned.
Qualifications
Required Work Experience:
- Five plus years previous clinical laboratory experience
- Extensive experience in the laboratory industry along with technical, supervisory and client service skills
- Demonstrated success in leading team members to reach goals and objectives.
- Demonstrated success in meeting high performance standards with regard to work quality and quantity.
Preferred Work Experience:
- Technical laboratory experience preferred.
Physical and Mental Requirements:
- Ability to stand for long periods of time.
- Ability to routinely lift 25 pounds.
Knowledge:
- Extensive knowledge of the laboratory industry.
Skills:
- Excellent communication/verbal skills
- Ability to work well with others
- Strong writing, composition and negotiating skills
- Proficient desktop skills including Excel, Word, ACCESS, Internet etc.
- Technical, supervisory and client service skills.
Education
- Bachelor’s Degree (Required)
- Master’s Degree Advanced degree in relevant discipline (Business, Health Care Administration, Science & Technology) preferred. (Preferred)
Requirements
- Five plus years previous clinical laboratory experience
- Extensive experience in the laboratory industry along with technical, supervisory and client service skills
- Demonstrated success in leading team members to reach goals and objectives
- Demonstrated success in meeting high performance standards with regard to work quality and quantity
- Extensive knowledge of the laboratory industry
- Excellent communication/verbal skills
- Ability to work well with others
- Strong writing, composition and negotiating skills
- Proficient desktop skills including Excel, Word, ACCESS, Internet etc.
- Technical, supervisory and client service skills
- Bachelor’s Degree (Required)
- Master’s Degree Advanced degree in relevant discipline (Business, Health Care Administration, Science & Technology) preferred
Benefits
- Medical, Dental & Vision
- Well-being programs
- Health assessment program
- Mental health program
- Vacation & Flex Time
- Paid holidays
- Financial coaching
- 401(k) Matching
- Roth IRA
- Employee stock purchase plan
- Life & Disability Insurance
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance
Company overview
Quest Diagnostics is a leading provider of diagnostic information services, operating one of the largest clinical laboratory networks in the United States. Founded in 1967 and headquartered in Secaucus, New Jersey, the company offers a comprehensive range of diagnostic testing services including routine blood tests, genetic testing, molecular diagnostics, and anatomic pathology. Quest serves approximately one-third of American adults and physicians annually through its network of approximately 2,250 patient service centers and extensive outreach operations. The company processes over 500,000 test requests daily, providing critical data that helps healthcare providers make informed decisions about patient care. Quest Diagnostics has been at the forefront of diagnostic innovation, developing advanced testing capabilities for cancer, cardiovascular disease, infectious diseases, and neurological disorders. The company plays a vital role in public health through its participation in disease surveillance and population health management initiatives.