Referrals/Health Information Technician (Dental)
Mosaic Community Health
Summary
The Referral Health Information Technician is a clinic specific role that ensures the timely delivery of medical records and processing of system referrals. The responsibilities include clear communication and education to clinical staff, strong attention to detail, and a knowledge base that supports the centralized processing of both these functions. The position will report directly to the Site Coordinator and include close collaboration with the centralized HIT team, Referrals team, and Operations Manager.
Job description
Document coordination
- Daily am/pm distribution of documents and medical records. Coordinate all incoming and outgoing faxes to ensure proper timely distribution and in accordance to system procedures.
- Manage interoffice mail daily to central HIT/Referrals office, including the logging of all documents transported between any Mosaic sites.
- Ensure all documents meet proper signature requirements and contain 3 patient identifiers.
- Maintain proper fax number at the clinic. Report incorrect documents received at the site and fax immediately to Central HIT upon receipt. Send a fax correction sheet to the site and ensure proper faxing.
ROI Coordination
- Process site specific ROIs to ensure the appropriate information is collected prior to requesting records.
- Create an Epic encounter and document ROI request.
Communication to the care teams
- Educate and inform staff of HIT/Referrals processes. Act as a liaison for the site and central HIT to clarify and/or troubleshoot related issues.
- Educate staff on appropriate documents approved to be scanned into the patient chart.
Referrals processing
- Process all site specific urgent referrals.
- Assist with system wide processing of referrals
- Navigate and reference the CIMS website to identify current status of referrals and share with the appropriate care team members.
- Track the status of referrals in collaboration of the centralized referrals team.
- Act as a liaison for the site and central Referrals to clarify and/or trouble shoot related issues; and to provide pertinent referral information to the site and the central team.
Requirements
- One year of experience in a medical office setting
- High school diploma or equivalency
- Experience working with low-income populations
- Experience working on computers; typing/keyboarding speed of at least 40 WPM
- Knowledge of standard office policies and procedures
- Knowledge of standard office machines including copier, fax, shredder, multi-line telephone, printer, etc.
- Ability to manage multiple tasks and work independently using good judgment
Benefits
- Health insurance
- Paid time off
- Pharmacy support
- Nutrition support
- Behavioral health support
Company overview
Mosaic Community Health is a healthcare provider organization dedicated to delivering comprehensive medical services to communities in need. As a community health center, it focuses on providing accessible, affordable, and high-quality healthcare services to diverse populations, including underserved and vulnerable communities. The organization likely offers a range of primary care services, preventive medicine, chronic disease management, and potentially behavioral health services. Community health centers like Mosaic typically operate with a mission to reduce healthcare disparities and improve health outcomes through patient-centered care models. They often serve as critical safety-net providers, offering sliding-scale fees and accepting various insurance plans to ensure healthcare accessibility. These organizations play a vital role in the healthcare ecosystem by addressing social determinants of health and providing integrated care that considers both medical and social needs of patients.