Regional Area Director
National Seating & Mobility
Summary
The Regional Area Director (RAD) position is responsible for developing and maintaining effective operations in multiple branches within a given region at National Seating and Mobility. This role provides strategic and operational leadership for all operational roles within the region's branches. Works in partnership with Regional Vice President and other NSM executive leadership to elevate branch service levels, ensuring all operational procedures are completed with excellence and in accordance with company policy. Utilizes in-depth knowledge of company products and programs to build a strong customer service brand for NSM.
Job description
Duties and Responsibilities / Essential Functions
- Full oversight and responsibility to branch transaction cycle time, margins, expenses and top/bottom line revenue goals.
- Accountable for organizational activities and operations being carried out in compliance with company policies and procedures, applicable federal, state and local laws as well as Joint Commission standards.
- Oversees and directs branch quality and performance improvement. Monitors compliance to productivity and performance standards.
- Reports appropriate metrics to Regional Vice President and Executive leadership team.
- Ensures that the branches are properly staffed. May assist with interviewing final candidates, training, and motivating staff to achieve the objectives of the organization.
- Collaborates with Human Resources to resolve employee concerns and issues.
- Responsible for executing enterprise initiatives pertaining to growth and development of people strategy including performance management, engagement and accountability.
- Manages inventory to ensure sales and rental inventories are managed in a cost-effective manner.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.
Required Education, Experience & Competencies
- Bachelor's Degree from an accredited institution; focus in Business Administration or relevant clinical or business discipline.
- A minimum of 8+ years of progressive management experience overseeing a complex business with aggregate financial and operational responsibility in the healthcare setting.
- 5-8 Years of leadership experience
- Proficient in Excel, Word, Outlook, and PowerPoint
- Customer service management experience within a service related business
- Sets a high personal example of strong customer service, in own performance
- Ability to do extensive travel throughout the region. (Generally 50% travel)
- Strong Problem Solving/Analysis – To include data analysis
- High Communication Proficiency – Both Written and Verbal
- Strong Decision-Making Ability
Requirements
- Bachelor's Degree from an accredited institution; focus in Business Administration or relevant clinical or business discipline.
- A minimum of 8+ years of progressive management experience overseeing a complex business with aggregate financial and operational responsibility in the healthcare setting.
- 5-8 Years of leadership experience
- Proficient in Excel, Word, Outlook, and PowerPoint
- Customer service management experience within a service related business
- Sets a high personal example of strong customer service, in own performance
- Ability to do extensive travel throughout the region. (Generally 50% travel)
- Strong Problem Solving/Analysis – To include data analysis
- High Communication Proficiency – Both Written and Verbal
- Strong Decision-Making Ability
Benefits
- 401(k)
- Company paid long term disability
- Tuition reimbursement
Company overview
National Seating & Mobility (NSM) is a leading provider of comprehensive mobility solutions and complex rehabilitation technology, specializing in custom seating and mobility systems for individuals with severe physical challenges. Founded in 1992 and headquartered in Franklin, Tennessee, the company offers 360-degree Complete Mobility Solutions that include customizing wheelchairs, installing chair lifts, and repairing mobility equipment. NSM serves a diverse clientele including children with birth defects such as Cerebral Palsy, Muscular Dystrophy, and Spina Bifida, as well as teens, adults, and seniors challenged with severe trauma, disease, and skeletal disorders. The company operates with a nationwide network of experienced professionals including master Assistive Technology Professionals (ATPs), compliance specialists, and clinical experts who navigate complex insurance regulations and state/federal laws to ensure proper equipment funding and delivery. NSM's mission focuses on empowering clients with independence and self-reliance through personalized mobility solutions, while maintaining strong relationships with healthcare providers and referral sources across the United States.