Regional Field Director, Therapy Access
United Therapeutics Corporation
Summary
The Regional Field Director, Therapy Access is responsible for leading an assigned region of the United Therapeutics (UT) Therapy Access customer-facing team. The primary objective of this position is to manage daily operations of a team of regional field-based Therapy Access Managers (TAMs) across geographically aligned regions. This role will also be responsible for cross-covering to support HCP request for support on an as needed basis. The TAM team is responsible for providing reimbursement education to the UT franchise in a consistent and compliant manner.
Job description
- Lead a regional team of best-in class Therapy Access Managers to support UT PAH and ILD products.
- Set the vision and strategy that enables successful achievement of objectives that are compliantly aligned with the Patient Relations Team.
- Review total HCP engagement trends within their assigned region to help manage request volumes, response efficiency and share market insights gained from HCP requests
- Coordinate and cross-cover HCP support requests throughout their assigned region on an as needed basis to accommodate for TAM time off, to help resolve complex cases and to address any support gaps that arise
- Develop and convey a robust set of rules of engagement to interact with HCP customers and UT internal stakeholders in an appropriate and compliant manner
- Represent patients’/ customers’ / stakeholders’ concerns, priorities, and needs with internal stakeholders, and develop plans and innovative and compliant solutions to appropriately respond to those needs within their regions
- Facilitate a culture of accountability and compliance through ongoing cadence discussions with field leaders and internal partners to identify scalable business practices and to problem solve potential access barriers to UT products
- Work across the Patient Relations Team to assist with resolution of program escalations as required and ensure positive customer experiences
- Engage with sales leadership to discuss regional trends, challenges, and concerns
- Anticipate implications to patient access across UT products to allow for compliant proactive education to meet the market need
- Establish measurable performance parameters and monitor performance against those set parameters
- Establish and monitor staffing projections and geographic distribution based on anticipated activity levels
- Perform field ride-alongs to ensure the team is appropriately and compliantly engaging with customers
- Provide frequent, ongoing performance feedback to all direct reports and foster a team oriented, supportive working environment
- Actively facilitate the growth and development of team members based on their needs, motivation and business requirements. Provide continual coaching, mentoring, and opportunities for improvement
Requirements
- Bachelor’s Degree in a relevant discipline, preferably sciences, business, pharmacy, or healthcare with 12+ years of overall pharmaceutical, healthcare, and/or broadened industry experience with focus in reimbursement, contract strategy (if applicable), managed care, sales/marketing or related field or, Master’s Degree in a relevant discipline, preferably sciences, business, pharmacy, or healthcare with 10+ years of overall pharmaceutical, healthcare, and/or broadened industry experience with focus in reimbursement, contract strategy (if applicable), managed care, sales/marketing or related field
- 5+ years of experience in claims reimbursement including: Coverage, coding, billing and payment; Working with medical policy, managed care coverage processes and practices; Deep knowledge and working experience with both public and private payers; Working with Healthcare Practitioners and ancillary staff in a reimbursement role; Knowledge of HUB services to include: financial affordability programs, coordination and communication amongst support coordinators and the TAMs, providing field input for process improvement.
- Deep market access and health care policy expertise
- Demonstrated success in execution of launch strategies and plans
- Experience in Reimbursement, Specialty Pharmacy, Billing and Coding and Payor dynamics
- Ability to navigate through ambiguous and evolving US healthcare landscape
- Proven track record of building, developing, and motivating teams
- Ability to foster team effectiveness within team by sharing knowledge, experience, and information
- Ability to create an environment of continuous learning where team members feel challenged and engaged
- Ability to work cross-functionally
- Highly effective communication and presentation skills
- Ability to manage greater than 50% travel
- 5+ years of experience with leading a regional or local team and managing and collaborating across multiple stakeholders
- Expertise in therapeutic space, practice dynamics, and common reimbursement and product program support-related needs
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Prescription coverage
- Employee wellness resources
- 401k
- Employee stock purchase plan
- Paid time off
- Paid parental leave
- Disability benefits
Company overview
United Therapeutics Corporation is an American biotechnology company founded in 1996 with a deeply personal mission: to find a cure for pulmonary arterial hypertension (PAH) after the founder's daughter was diagnosed with this rare disease. Headquartered in Silver Spring, Maryland and Research Triangle Park, North Carolina, the company has evolved into a pioneering force in biotechnology, focusing on developing novel pharmaceutical therapies and technologies that expand the availability of transplantable organs. United Therapeutics specializes in treatments for pulmonary arterial hypertension, pulmonary hypertension associated with interstitial lung disease, neuroblastoma, and end-stage lung disease through its flagship products including Tyvaso, Remodulin, Orenitram, Adcirca, and Unituxin. The company is particularly notable for being the first publicly-traded biotech or pharmaceutical company to convert to a public benefit corporation (PBC), with a dual purpose of developing innovative pharmaceutical therapies and creating technologies that increase transplantable organ availability. Their groundbreaking work includes xenotransplantation research, organ manufacturing technologies, and regenerative medicine programs aimed at addressing critical shortages in transplantable organs. With approximately 1,001-5,000 employees and a strong commitment to corporate social responsibility, United Therapeutics has established itself as a leader in both patient-focused innovation and workplace excellence.