Regional IT Infrastructure Specialist

Job Summary & Responsibilities

This position acts as the primary point of contact for POET bioprocessing facility team members' information technology needs in an assigned geographic region. Providing onsite and remote IT support for team members at the bioprocessing facilities helps keep essential IT hardware and business applications operational. This is an on-site role located in Alexandria, IN.

• Troubleshoot and repair computer software and hardware such as desktops, laptops, telephones, printers, mobile tablets, video surveillance systems and video conferencing equipment.
• Manage internal requests for IT support issues or enhancements by prioritizing issues, communicating status to affected parties, and updating Help Desk trouble tickets in accordance with department metrics and standards.
• Requisition, inventory, configure, install, maintain, repair, upgrade, secure and dispose of team member personal computing devices.
• Interact with technical support team members from external organizations to troubleshoot and repair hardware, software and telecommunications systems.
• Escalate server, network, compatibility and design issues to the appropriate team member.
• Work with other team members to complete projects such as WiFi upgrades, video surveillance system installations, server and networking upgrades, and telephone system upgrades.
• Limited network administration duties: resetting passwords, unlocking accounts, setting file permissions, and rebooting servers, server configuration and maintenance responsibilities.
• Document instructions, procedures and licensing as needed.

Qualifications & Skills

• Information Technology degree in a technical field and one year of related IT experience preferred or High school diploma/GED with a minimum of three years related IT experience
• Advanced knowledge of Windows OS based laptops, desktops, and servers
• Experience in manipulating users in Active Directory (i.e. password and permission changes)
• Ability to establish and maintain effective working relationships with supervisors, peers, other team members and vendors
• Ability to troubleshoot, install and upgrade hardware and software applications
• Basic knowledge of phone and video conferencing equipment and technology
• Strong verbal and written communication skills
• Solid understanding of IP and ISDN networks over LAN/WAN infrastructure
• Must have a valid driver's license with exceptional driving record
• Demonstrated competency and high level of understanding of networking technology including TCP/IP based networks and 802.x standards
• Excellent organizational, time management and communications skills as well as the ability to adapt to change
• Knowledge of the basics of Microsoft Office Suite and the ability of learning new programs

A Successful Candidate Will Have

• High level of personal integrity
• Interpersonal skills – ability to effectively interact with individuals at all levels within/outside the organization
• Demonstrated problem-solving and critical thinking skills
• Ability to embrace and promote change
• Innovative mindset
• Ability to think objectively
• Self-awareness in the face of uncertainty
• Ability to work in a team environment

Work Environment

Up to 50% travel will be part of the norm for this position to visit the bioprocessing facilities, meetings, and site visits. At times, overnight travel may be required. In this role, you'll be asked to drive a POET vehicle. A motor vehicle record check will be conducted during the pre-employment process.