Regional Laboratory Operations Director, Northeast

Job Summary

The Regional Director oversees and directs the operations and financial performance of multiple accredited, independent commercial laboratory facilities that offer a wide range of analytical testing, consultative, and research support services. This management includes areas of technical expertise, production performance, employee oversight and development, business performance and administrative activities. The ideal candidate would be located in the Dayville, CT or Baltimore, MD areas for on-site oversight.

Key Responsibilities & Accountabilities

• Responsible for the profitability of multiple laboratories including creating annual profit plans, monthly tracking and roll up of results, projections, supply and labor cost management and reporting to the Chief Operating Officer.
• Leads, plans, organizes, and supports the activities and resources related to processing samples, consulting clients, or conducting research, in a manner that is cost effective while maintaining the highest level of quality.
• Establishes, enforces, and monitors criteria for operations, production, purchasing, record keeping, reporting, laboratory safety, waste handling and disposal, and client management.
• Builds strong relationships with clients through direct interactions.
• Provides customer support and communicate the capabilities of the laboratory to current and potential clients.
• Maintains the laboratory facilities to ensure a clean, safe and efficient working environment.
• Supports the Corporate functions, ensuring all policies and procedures are applied throughout the laboratories.
• Maintains staff by selecting, orienting, training, and motivating employees; maintaining a safe, secure, and legally compliant work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, appraising job results, and giving continual feedback; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
• Evaluates technologies, manpower and competencies of staff and facilitates change where necessary.
• Explores new market areas and evaluates the feasibility of potential new business.
• Promotes a cohesive, collaborative team approach to daily operations.
• Ensures the facility, instrumentation and equipment are well maintained and are in good working order.
• Ensure that client and employee requests and concerns are addressed in an appropriate and timely manner.

Minimum Qualifications

• Bachelor's degree with a concentration in science as it relates to the industry is required.
• 10 years of prior commercial laboratory experience
• Proven leadership experience
• Technical knowledge within laboratory testing industry
• Previous success managing P&L's, budgeting, forecasting
• Excellent communication skills
• Ability to conduct analysis and read, interpret, and report technical data.
• Ability to respond effectively (written and verbal) to sensitive or highly technical inquiries.
• Ability to use positive techniques to motivate others, gain buy in, and manage through change.