Regional Manager, US Delivery (Chicago, Dallas or Philadelphia)

The Opportunity

This is a remote position. Qualified candidates must currently live in the Chicago, Dallas or Philadelphia area. Easy access to major metropolitan airport. Must be able to travel up to 50%. The territory covers the Eastern part of the US. Must have a Valid Driver's License.

What You'll Work On

• Client facing delivery and support manager focused on customer satisfaction, effective communication and application deployment.
• Responsible for the direct management and development of a technical team focused on the end-to-end delivery of the AlinIQ Digital Health Applications.
• Sound understanding of diagnostic laboratory workflows and the use of relevant software technologies in support of the same.
• Demonstrated hands on technical experience with laboratory information systems, middleware and/or analyzer management systems, inventory management systems and/or clinical decision support systems.
• Strong leadership skills in coaching, development and growth within the organization.
• Technical proficiency with general business applications such as MS Office, MS Project, Smartsheet.
• Strong verbal and written communication skills with excellent customer facing capabilities.
• Attention to detail and a concern for quality.
• People management and leadership skills.
• Able to innovate; and willingness to bring forth ideas, escalate issues and risks in a positive way.
• Become a trusted advisor to customers.
• Prioritization and management of customer needs & conflicts, solutions leadership, effective team management and leadership with a continuous improvement mindset.
• Provide feature/product enhancement input based on customer feedback.
• Maintain and assume accountability for a culture of high customer service.
• Execute project work plans with a focus on timely completion & risk mitigation.
• Track and report on assigned project aspects on a regular basis.
• Enforce team compliance with all procedures and systems of record.
• Develop problem solving guidelines, checklists or other materials to assist team in effectively and proactively addressing customer needs and problems.
• Revise and keep up to date all project documents and systems of record.
• Participate in team and customer meetings effectively.
• Lead the efficient cost management of your direct team in partnership with local controllers.
• Lead, direct, evaluate, and develop team members to effectively meet business objectives.

Required Qualifications

• Bachelor's or equivalent Global education, 2 to 3 years of experience leading and managing software services and support teams for healthcare/diagnostic laboratory systems.
• Or relevant leadership and technical experience.

Preferred Qualifications

• Master's degree preferred in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines.