Regional Manager

The Opportunity

The Clinical Manager provides clinical and operational leadership for assigned service areas, with cross-coverage of additional service areas as needed. This is a high-visibility leadership role with direct influence over clinical excellence, client and staff satisfaction, regulatory compliance, and financial performance across assigned service areas.

Key Responsibilities

• Ensures the full client cycle, from admission to discharge, complies with Vitra quality standards and MassHealth regulations.
• Leads and supports staff in a manner that is client-centered and fosters professional development.
• Runs and documents multidisciplinary team (MDT) meetings, ensuring documentation reflects clients' needs and quality standards.
• Ensures strict adherence to MassHealth regulations and all compliance requirements, including program regulatory compliance and quality standards.
• Works closely with compliance and Director to ensure NCQA ongoing readiness.
• Manages staffing and collaborates with Calling Center leadership to ensure client visits are completed as required.
• Aligns client outreach and growth with care team coverage areas and proactively develops staffing plans to optimize care delivery.
• Regularly reviews compliance reports and metrics to identify areas for improvement and develops strategies to maintain compliance and clinical excellence.
• Develops and implements processes and procedures to ensure program regulations are met and clinical excellence remains at the forefront of care delivery.
• Mentors and develops staff, ensuring performance and feedback are aligned with professional standards and clinical excellence.
• Fosters a positive team culture by setting clear expectations, facilitating comprehensive training, and continuously reviewing patterns and performance.
• Ensures performance evaluations and coaching for assigned service areas are delivered timely and in alignment with policies and standards.
• Regularly analyzes key performance metrics, including staffing template utilization, client satisfaction, and client and staff retention, and implements strategies to optimize operational efficiency and quality of care.

What We Are Looking For

• Active Registered Nurse (RN) or Licensed Practical Nurse (LPN) licensure, or equivalent, strongly preferred.
• Familiarity with MassHealth regulations strongly preferred.
• Bachelor's degree required; Master's degree preferred.
• Minimum of five years' management experience required; five or more years of direct clinical experience treating patients preferred.
• Demonstrated experience supervising, managing performance, and training staff.
• Leadership experience managing multiple teams.
• Strong analytical and computer skills required.
• Excellent communication skills, with the presence to represent Vitra to clients, staff, and community partners.
• Customer service champion.
• Able to work independently and willing to work in the field as needed.
• Ability to travel to assigned service areas required.