Regional OnSite Specialist - Brighton, MI

Position Summary

Support daily OnSite operations within an assigned area, with a focus on providing uninterrupted account coverage, on-the-job training, and education to OnSite specialists.

Essential Duties & Responsibilities

• Provide clinical surgical support by managing all relevant equipment as it pertains to various account specific contracted scopes of work and functions.
• Lead timely and effective on-the-job training and onboarding activities for OnSite Specialists.
• Provide education on multiple products, processes, and complex situations.
• Coordinate daily operations with OnSite leaders to ensure effective execution and assessments of staffing and training.
• Remain available to fill anticipated or unplanned staffing gaps.
• Anticipate related device needs of the OR staff and surgeon during surgical procedures.
• Coach OnSite specialists on the importance of anticipating customer needs during surgical procedures.
• Provide physicians and OR personnel with information on new and current minimally invasive surgical products.
• Ensure effective surgical care to patients as related to third party and Stryker Endoscopy equipment.
• Demonstrate and maintain knowledge of a broad variety of minimally invasive Stryker and third-party surgical equipment and instruments.
• Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
• Accurately record and report data metrics related to all specific job functions daily.
• Communicate updates on account information to ensure continuous high levels of service.
• Drive adherence with team members to ensure compliance of appropriate regulations, policies, and industry standards.
• Effectively build and maintain relationships with surgeons, patients, OR personnel, Central Processing, Biomed, Sales Representatives, OR Management, Hospital Administration, and other Stryker employees and partners.
• Analyze and resolve both routine and non-routine product issues expediently using independent judgment.
• Adhere to all Stryker and medical facility policies, standards, and procedures.
• Communicate OnSite escalations in partnership with appropriate stakeholders.
• Communicate customer needs and complaints to OnSite Leadership and appropriate Endo/cross-divisional representatives.
• Identify continuing education opportunities, schedule/host in-services, if applicable.
• Attend customer huddles and meetings as invited.
• Coordinate or delegate equipment management, repairs tracking, and loaner coordination, if applicable.
• Support projects and continuous improvement initiatives within OnSite.
• Adhere to HIPAA and other related patient confidentiality policies and procedures.
• Adhere to all policies and procedures put forth in the Stryker code of conduct and Stryker Employee Handbook.
• Embody Stryker's core values and leadership expectations.
• Obtain and maintain a HSPA Certification, as required.
• Carry out additional responsibilities as assigned by direct manager.
• Demonstrate professional work ethic and attitude at all times.
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.

Education & Special Trainings

High school diploma required.