Regional Site Specialist - 1st Shift
Thermo Fisher Scientific
Summary
Education: High school diploma or equivalent required. Experience: 2 years of related experience within a laboratory setting or warehousing is required. Experience working in customer service is also a plus.
Job description
What will you do?
- Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
- Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation
- Analyzes/maintains/reconciles various reports to ensure contractual requirements are met
- Proactively connect with the supervisor any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes.
- Be involved with safety programs such as hazard identification, inspections and incident reporting/investigation as required.
- Engage in process improvement activities
- May perform other responsibilities as assigned by management
How will you get here?
Education: High school diploma or equivalent required. Experience: 2 years of related experience within a laboratory setting or warehousing is required. Experience working in customer service is also a plus.
Knowledge, Skills, Abilities
- Able to read, write, and speak English fluently
- Strong verbal and written communication skills, and desire to deliver excellent customer service.
- Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
- Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
- Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
- Uses organizational skills to multi-task and meet due dates as needed.
Requirements
- High school diploma or equivalent required
- 2 years of related experience within a laboratory setting or warehousing is required
- Experience working in customer service is a plus
- Able to read, write, and speak English fluently
- Strong verbal and written communication skills
- Desire to deliver excellent customer service
- Interpersonal skills to collaborate with various levels of personnel
- Operates handheld scanners to enter data
- Analytical skills to reconcile reports
- Computer proficiency and intermediate skills in Microsoft Office suite
- Organizational skills to multi-task and meet due dates
- Ability to lift 30-40 lbs regularly, up to 50 lbs occasionally
- Ability to stand, walk, and conduct manual material handling for prolonged periods
- Ability to work in environments with varied temperatures
- Ability to work overtime as needed
Benefits
- Medical, Dental & Vision
- Health incentive programs
- Employee assistance program
- Family support programs
- Commuter benefits
- Tuition reimbursement
- Paid time off
- Paid holidays
- Paid parental leave
- Accident insurance
- Life insurance
- Short-term disability
- Long-term disability
- 401(k) retirement savings plan
- Employees’ stock purchase plan
Company overview
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. The company's mission is to enable customers to make the world healthier, cleaner, and safer. With over 100,000 employees globally, Thermo Fisher provides an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through its industry-leading brands including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. The company serves customers across healthcare, life sciences, applied markets, and pharmaceutical sectors, offering solutions that accelerate research, solve complex analytical challenges, improve patient diagnostics, and increase laboratory productivity. Headquartered in Waltham, Massachusetts, Thermo Fisher operates globally, delivering critical scientific products, services, and workflow solutions that support researchers, organizations, and companies in addressing some of the world's most pressing issues.