Registered Nurse - Patient Navigator
Lehigh Valley Health Network
Summary
Serves as a primary point of contact for patients, family members, and referring physicians to access care. Decreases fragmentation of care and coordinates services. Serves as a clinical liaison for the new and existing patients. Assists in administrative functions and in the development and implementation of patient care protocols, clinical pathways, and in updating patient policies and procedures. Coordinates efforts for treatment and promotes quality improvement and educational efforts.
Job description
Summary
Serves as a primary point of contact for patients, family members, and referring physicians to access care. Decreases fragmentation of care and coordinates services. Serves as a clinical liaison for the new and existing patients. Assists in administrative functions and in the development and implementation of patient care protocols, clinical pathways, and in updating patient policies and procedures. Coordinates efforts for treatment and promotes quality improvement and educational efforts.
Job Duties
- Helps patients and their family members "navigate" their medical care by helping them find solutions to treatment-related problems.
- Assesses and monitors the continuity of care and expedites and coordinates the delivery of services to facilitate a patient's progress through their care.
- Collaborates with the patient's medical team for follow-up and monitors patients' progress.
- Participates in the development, process implementation, and review of quality metrics.
- Participates in the development and implementation of patient education materials.
- Identifies appropriate indicators to monitor and track patients in conjunction with marketing, patient data advertising campaigns, and patient referral outcomes.
- Compiles data, tracks outcomes, and makes recommendations for process improvement.
- Assists in the identification and reporting of quality issues to improve efficiency. Engages in quality assessment, utilization review, risk management, and infection control.
- Functions as a clinical liaison for new and existing patients using approved criteria and direct clinical experience.
- Provides referrals and support for follow-up care for patients who are uninsured or underinsured.
Minimum Qualifications
- Specialized Diploma Nursing
- 2 years Experience working as an RN.
- Ability to maintain confidentiality of records and information.
- Knowledge of patient education techniques and principles.
- Knowledge of community resources and how to access them effectively and efficiently.
- Must demonstrate skills and knowledge in obesity management theories, practices, and techniques.
- Proficient in Microsoft Office applications.
- Skilled in both medical and psycho-social assessment.
- RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire
Preferred Qualifications
- Bachelor's Degree Nursing
Requirements
- Specialized Diploma Nursing
- 2 years Experience working as an RN.
- Ability to maintain confidentiality of records and information.
- Knowledge of patient education techniques and principles.
- Knowledge of community resources and how to access them effectively and efficiently.
- Must demonstrate skills and knowledge in obesity management theories, practices, and techniques.
- Proficient in Microsoft Office applications.
- Skilled in both medical and psycho-social assessment.
- RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire
Company overview
Lehigh Valley Health Network (LVHN) is a major healthcare provider and hospital network based in Allentown, Pennsylvania, serving the Lehigh Valley and Northeastern Pennsylvania regions. Founded in 1899, LVHN operates as a comprehensive healthcare system with 13 hospital campuses, 28 health centers, numerous primary and specialty care physician practices, and multiple urgent care locations. The network's flagship facility, Lehigh Valley Hospital-Cedar Crest, is Pennsylvania's third-largest hospital and features the state's first Level One Trauma Center. LVHN provides a wide range of medical services including specialized institutes for cancer care, heart and vascular treatment, surgical excellence, orthopedics, and neuroscience. The network operates the third-largest heart surgery program in Pennsylvania, performing over 1,200 open-heart procedures annually, and maintains one of the state's largest cancer centers treating over 2,400 new patients each year. In August 2024, LVHN completed a merger with Jefferson Health, becoming part of a larger healthcare system with 32 hospitals and over 700 locations across Pennsylvania. Prior to the merger, LVHN was the largest employer in the Lehigh Valley metropolitan region, with approximately 20,000 employees dedicated to providing comprehensive healthcare services to the community.