Registration Services Representative II
Mass General Brigham
Summary
Responsible for providing exceptional customer service while efficiently and accurately registering patients. This role involves gathering patient information, verifying insurance coverage, and ensuring compliance with regulatory requirements. Assists junior staff by answering questions, supporting the escalation of specific scenarios and resolving day to day issues.
Job description
Job Summary
Responsible for providing exceptional customer service while efficiently and accurately registering patients. This role involves gathering patient information, verifying insurance coverage, and ensuring compliance with regulatory requirements. Assists junior staff by answering questions, supporting the escalation of specific scenarios and resolving day to day issues.
Essential Functions
- Obtain and update patient consents, authorizations, and signatures in compliance with regulatory guidelines and organizational policies.
- Ensure accurate and complete documentation of all registration activities.
- Review insurance plans, benefits, and coverage limitations to help patients understand their financial responsibilities.
- Handle more complex registration processes, including pre-authorizations, pre-certifications, and coordination of benefits for patients with multiple insurance plans.
- Support junior staff by answering questions, resolving technical challenges, and guiding when to escalate issues.
- Assist with the resolution of registration-related issues, such as duplicate medical records or demographic discrepancies, working collaboratively with other departments or supervisors.
Requirements
- High School Diploma or Equivalent required
- Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years required
- Proficient knowledge of medical terminology, insurance processes, and registration procedures.
- Strong understanding of insurance verification, pre-authorizations, and coordination of benefits.
- Experience working with electronic health record (EHR) systems and registration software.
- Excellent communication and interpersonal skills to interact effectively with patients, colleagues, and external stakeholders.
- Detail-oriented with exceptional organizational skills to manage complex registration processes and handle multiple tasks simultaneously.
- Ability to exercise discretion and maintain patient confidentiality in handling sensitive information.
Benefits
- Comprehensive benefits
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.