Registration Specialist

Responsibilities of Position

• Verifies patient demographics including name, address, date-of-birth, phone number, primary and referring physician and current insurance, and obtains patient consent to treat to ensure accurate billing.
• Assists patients with various Dent forms, and obtains insurance waiver signatures as necessary.
• Performs a variety of duties involved in greeting and directing patients, their families, vendors, pharmaceutical representatives, and other Dent business associates.
• Provides information to patients and their families on such matters as services, charges and routine treatment procedures.
• Checks insurance to make sure it is eligible for the specific appointment and lists the correct benefits.
• Processes appropriate forms, and copies insurance card information, checking for current referrals, to ensure accurate billing and medical record information.
• Receive payments on patient accounts; compares cash receipts and payments in balancing daily receipts, logging and securing payments according to policy set forth by Dent.
• Maintains accurate billing information for each patient account, and transferring referrals and waivers to Dent Billing office daily.
• Assists in compilation of data for regular and special reports as requested by Team Leader or other personnel.
• Represents Dent by displaying a respectful and caring manner with patients and their families.
• Answers telephone, takes messages, transfers calls and provides information to other Dent departments upon request.
• Problem solves and utilizes resources to obtain patient information when patient is unable to communicate, seeking assistance as needed.
• Demonstrates the ability to accept responsibility for appropriate conduct within the office setting and with other department associates by interacting calmly, respectfully and in a friendly manner with other representatives of services at Dent.
• Functions as a member of the health care team related to patient care by interaction and cooperation with physicians and other health care professionals.
• Routes patient records and specimens to assigned locations as needed, orders patient record details as needed.
• Refers patients to proper clinical resources for health care questions and to proper personnel for Dent policies such as billing and or financial support.
• Maintains strict confidentiality of patient information.
• Completes clerical duties in a time efficient manner as set forth by the Team Leader.
• Reports errors or problems so that appropriate action may be taken for patient care.
• Performs other duties as assigned or requested by supervisor or department manager.

Skills & Experience Necessary

• Ability to maintain strict confidentiality.
• Some working knowledge of medical terminology.
• Planning, organizational, and problem solving skills.
• Ability to work independently or within a team environment.
• Working knowledge of general office equipment including multi-line phone, computer, copier, calculator and fax machines.
• Effective verbal communication, interpersonal and telephone skills.
• Willing and able to work infrequent overtime as required to meet operational needs and perform all duties.
• Flexible availability for departmental meetings.

Required Education

High School Diploma or GED.

Working Conditions

• Minimal/moderate physical effort
• Prolonged periods of sitting with some bending, squatting, reach above shoulder level, crouching, kneeling, and push/pull
• Regular fine hand manipulation
• Associated health risks related to patient exposure including body fluids
• Requires some lifting usually not in excess of 5-15 pounds