Remote Service Engineer
Philips
Summary
Serve as the frontline remote technical expert, delivering rapid diagnostics and issue resolution for healthcare customers and field teams while minimizing onsite service through advanced troubleshooting and escalation management.
Job description
Your role:
- Provide remote technical support and diagnostics to healthcare customers and field partners using advanced remote access technologies.
- Respond to customer inquiries as a Philips representative, delivering timely and accurate troubleshooting support.
- Resolve service issues by leveraging internal tools, systems, and knowledge resources.
- Escalate complex product issues to higher-level support for further evaluation and resolution.
- Utilize remote capabilities to efficiently resolve issues and reduce the need for onsite service dispatch.
You're the right fit if:
- You've acquired 5+ years of remote software system experience along with a solid background in structured query language (SQL) and Windows server environments.
- Your skills include computer networking, technical solutions authoring, and the ability to solve mechanical and electrical issues.
- You have an associates degree or higher, technical discipline preferred.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
- You're a team player who is versatile and keen to work with a variety of Philips products.
Requirements
- 5+ years of remote software system experience
- Proficiency in structured query language (SQL)
- Experience with Windows server environments
- Computer networking skills
- Technical solutions authoring
- Ability to solve mechanical and electrical issues
- Associate's degree or higher, technical discipline preferred
- Ability to perform physical, cognitive, and environmental job requirements with or without accommodation
- Team player, versatile, keen to work with a variety of Philips products
Benefits
- Paid time off
- 401(k) up to 7% match
- Health savings account
- Stock purchase plan
- Education reimbursement
- Company fleet vehicle
- Incentive bonus plans
- On-call pay
Company overview
Koninklijke Philips N.V., commonly known as Philips, is a Dutch multinational health technology company that has evolved from its origins as a consumer electronics conglomerate into a leading global healthcare solutions provider. Founded in 1891 in Eindhoven, Netherlands, Philips has transformed its business focus since the 2010s to concentrate exclusively on health technology. The company operates through three main divisions: Diagnosis and Treatment, which manufactures advanced medical imaging equipment including MRI, CT, and ultrasound scanners; Connected Care, specializing in patient monitoring systems and respiratory care products under the Respironics brand; and Personal Health, producing consumer healthcare products like electric shavers, Sonicare toothbrushes, and Avent childcare items. With 68,419 employees worldwide and annual revenues of €18.02 billion (2024), Philips maintains its global headquarters in Amsterdam while operating manufacturing, R&D, and sales facilities across 26 countries. The company has strategically divested its consumer electronics, lighting, and home appliance businesses to become a pure-play health technology organization, positioning itself at the forefront of medical innovation and digital healthcare solutions.