Summary

Siemens Healthineers is a German multinational medical technology company specializing in diagnostic and therapeutic imaging, laboratory diagnostics, and molecular medicine. Founded in 2017 as a spin-off from Siemens AG, the company has established itself as a global leader in healthcare technology with a comprehensive portfolio that addresses the complete care continuum for many of the world's most threatening diseases. With approximately 69,500 employees worldwide and operations in over 70 countries, Siemens Healthineers generates annual revenues exceeding €21 billion. The company's product offerings span across four main business segments: Imaging (including CT, MRI, ultrasound, and X-ray systems), Diagnostics (laboratory and point-of-care testing), Varian (cancer care and radiation therapy), and Advanced Therapies. Siemens Healthineers is particularly renowned for pioneering breakthroughs in medical imaging, having developed the world's first commercial PET/CT scanner and continuing to innovate in areas such as artificial intelligence, digital health solutions, and precision therapy. The company's commitment to research and development, with annual investments of approximately €1.5 billion, drives its mission to pioneer breakthroughs in healthcare for everyone, everywhere, sustainably.

Job description

Your Role

Identify problems as they occur and provide action plans for highly complex problems and incidents for the modality of CT
Provide product support either remotely or on-site (internationally at times - Canada and Latin America)
Dispatch notifications to CSE's with quality action plan
Share expert advice, training, and technical assistance to support staff and train lower-level employees
Drive individual KPIs to meet the needs of the customer/business
Proactively provide updates on assigned tasks as planned
Independently identify issues or problems, perform research, and develop corrective action and present to TST 4 and/or management

Your Expertise

Associates Degree or 2 years of vocational technical training required
More than 5 years’ experience working on Siemens CT systems and ability to demonstrate extensive knowledge in the product line of CT
Proficient skills in typing and Outlook, Excel, Word, and other job critical applications
Good communication skills
SAP knowledge preferred
Valid passport is required
High proficiency in English; Bilingual preferred to include Portuguese or Spanish
Ability to work First Shift Options: Thursday - Sunday 11:30 - 22:00 ET; Friday - Monday 09:00 - 19:30 ET; Both shifts are 4x10 hours shift

Requirements

Associates Degree or 2 years of vocational technical training required
More than 5 years’ experience working on Siemens CT systems
Ability to demonstrate extensive knowledge in the product line of CT
Proficient skills in typing and Outlook, Excel, Word, and other job critical applications
Good communication skills
Valid passport is required
High proficiency in English
SAP knowledge preferred
Bilingual preferred to include Portuguese or Spanish

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term disability insurance
Short-term disability insurance
Paid parking
Public transportation
Paid time off
Paid sick and safe time

Company overview

Siemens Healthineers is a German multinational medical technology company specializing in diagnostic and therapeutic imaging, laboratory diagnostics, and molecular medicine. Founded in 2017 as a spin-off from Siemens AG, the company has established itself as a global leader in healthcare technology with a comprehensive portfolio that addresses the complete care continuum for many of the world's most threatening diseases. With approximately 69,500 employees worldwide and operations in over 70 countries, Siemens Healthineers generates annual revenues exceeding €21 billion. The company's product offerings span across four main business segments: Imaging (including CT, MRI, ultrasound, and X-ray systems), Diagnostics (laboratory and point-of-care testing), Varian (cancer care and radiation therapy), and Advanced Therapies. Siemens Healthineers is particularly renowned for pioneering breakthroughs in medical imaging, having developed the world's first commercial PET/CT scanner and continuing to innovate in areas such as artificial intelligence, digital health solutions, and precision therapy. The company's commitment to research and development, with annual investments of approximately €1.5 billion, drives its mission to pioneer breakthroughs in healthcare for everyone, everywhere, sustainably.