Remote Technical Support Engineer
Agilent Technologies
Summary
As a Remote Technical Support Engineer, you will join Agilent's CrossLab Online Technical Support Team, providing remote hardware, software, and application support to customers across the U.S. and Canada. Serving as a first point of contact, you will troubleshoot technical issues, guide customers through solutions by phone and email, and partner with internal technical experts when escalation is needed. This entry-level opportunity is ideal for science graduates who are eager to apply their laboratory knowledge in a customer-facing technical support environment while building expertise in analytical instrumentation and chromatography.
Job description
Work Schedule & Location
- Work Hours: Candidates must be available to work 8:00 AM to 5:00 PM Pacific Time, Monday through Friday.
- Work Arrangement: This position is currently fully remote. However, the role may transition to a hybrid work model in the future based on business needs and team requirements.
Minimum Qualifications
- Bachelor's degree in Chemistry, Biochemistry, Biology, Microbiology, or a related STEM field.
- Strong verbal and written communication skills with the ability to support customers via phone, email, and remote troubleshooting tools.
- Demonstrated analytical thinking and logical problem-solving abilities.
- Customer-focused mindset with a commitment to delivering timely, high-quality support.
- Interest in technical support, analytical instrumentation, and customer-facing problem resolution.
- Ability to learn and support technical products, software, and laboratory workflows.
- Basic knowledge of Microsoft Windows and computer systems.
Preferred Qualifications
- Recent science graduate interested in launching a career within the analytical instrumentation industry.
- Strong STEM aptitude with a passion for troubleshooting and solving complex technical problems.
- Ability to confidently guide customers through technical issues remotely using clear, step-by-step communication.
- Prior laboratory experience through coursework, research, internships, or professional employment.
- Exposure to analytical instrumentation, chromatography, spectroscopy, genomics, or related laboratory technologies.
- Experience working with Agilent instruments or laboratory systems preferred.
- Previous customer service, help desk, technical support, or laboratory support experience is a plus.
- Curiosity, adaptability, and a strong desire to learn new technologies and scientific applications.
Requirements
- Bachelor's degree in Chemistry, Biochemistry, Biology, Microbiology, or a related STEM field
- Strong verbal and written communication skills
- Ability to support customers via phone, email, and remote troubleshooting tools
- Demonstrated analytical thinking and logical problem-solving abilities
- Customer-focused mindset
- Interest in technical support, analytical instrumentation, and customer-facing problem resolution
- Ability to learn and support technical products, software, and laboratory workflows
- Basic knowledge of Microsoft Windows and computer systems
Benefits
- Bonus
- Stock
- Benefits
Company overview
Agilent Technologies is a global leader in life sciences, diagnostics, and applied markets, delivering innovative solutions that advance scientific discovery and improve quality of life. Founded in 1999 as a spin-off from Hewlett-Packard, the company has grown into a major player in analytical instrumentation and laboratory services. With approximately 18,000 employees worldwide and annual revenues exceeding $6.5 billion, Agilent provides a comprehensive portfolio of instruments, software, services, and consumables that serve laboratories across pharmaceutical, biotechnology, clinical diagnostics, environmental, food safety, and academic research sectors. The company's product offerings span chromatography systems, mass spectrometry, spectroscopy, cell analysis platforms, molecular diagnostics, and laboratory informatics solutions. Agilent's expertise extends beyond hardware to include comprehensive laboratory management services through its CrossLab division, which helps customers optimize laboratory operations, ensure regulatory compliance, and maximize research productivity. The company's commitment to innovation and customer support has made it a trusted partner for scientists and researchers worldwide who rely on Agilent's technologies to address complex analytical challenges and drive scientific breakthroughs.