Rep- Customer Service, Kitting (US)
Resonant Inc.
Summary
The Customer Support Specialist is responsible for providing exceptional service and support to our clients, ensuring their inquiries and issues are resolved efficiently and professionally. This role acts as a primary point of contact, contributing to customer satisfaction and loyalty.
Job description
Job Responsibilities
- Respond promptly and accurately to customer inquiries via phone, email, and chat regarding product information, order status, technical issues, and general support.
- Document all customer interactions, issues, and resolutions thoroughly in the CRM system.
- Collaborate with internal teams (e.g., Sales, Logistics, Technical Support) to escalate and resolve complex customer problems.
- Process orders, returns, and exchanges in accordance with company policies and procedures.
- Provide clear and concise instructions and solutions to customers, ensuring their understanding.
- Identify and escalate recurring customer issues or trends to management for process improvement.
- Maintain a high level of product knowledge and stay updated on new offerings and services.
- Contribute to the development and improvement of customer support resources and FAQs.
- Adhere to all company policies and procedures, including data privacy and confidentiality.
Job Qualifications
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- 2+ years of experience in a customer service or support role, preferably in a healthcare or medical supply environment.
- Excellent verbal and written communication skills with a professional and empathetic demeanor.
- Proficiency in using CRM software (e.g., Salesforce) and Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Demonstrated ability to handle difficult customer situations with patience and tact.
- Experience with order processing and logistics is a plus.
- Bilingual (English/Spanish) is an advantage.
Requirements
- High school diploma or equivalent
- 2+ years of experience in a customer service or support role
- Excellent verbal and written communication skills
- Proficiency in CRM software (e.g., Salesforce)
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong problem-solving abilities
- Attention to detail
- Ability to work independently and as part of a team
- Ability to handle difficult customer situations with patience and tact
Company overview
Resonant Inc., operating as a Murata Company, is a leading semiconductor technology firm specializing in radio frequency (RF) filter solutions for next-generation wireless networks. Founded in 2012 and headquartered in San Mateo, California, the company has developed a robust intellectual property platform that connects people and devices through advanced RF front-end technologies. Resonant's innovative XBAR technology represents the world's first resonator specifically designed to meet the demanding technical requirements of high-frequency and wide bandwidth applications, including 5G, Wi-Fi, and ultra-wideband (UWB) networks. The company's proprietary Infinite Synthesized Network (ISN) software platform enables technologists to create complex RF filters in significantly less time compared to traditional design tools, addressing critical market constraints in designer efficiency and production capacity. With over 415 issued and pending patents, including more than 265 protecting their XBAR technology, Resonant has established itself as a key player in transforming the RF front-end supply chain for mobile devices, automotive systems, medical equipment, and IoT applications. The company's strategic partnership with Murata Manufacturing, the world's largest RF filter manufacturer, further strengthens its market position and manufacturing capabilities.