Repair Representative
Philips
Summary
Support our Sleep & Respiratory Care customers by providing timely, accurate assistance with product repairs, replacements, warranty needs, and other post-sales service requests.
Job description
Your role
- Provide post-sales customer support for product repairs, replacements, warranty requests, estimates, invoices, and other service-related needs.
- Respond to customer requests through phone, email, and e-store service channels.
- Research and resolve customer inquiries, providing information on products, services, and established processes as needed.
- Coordinate service requests and help guide customers through the repair and service process.
- Maintain accurate documentation while delivering a positive customer experience through clear communication, organization, and attention to detail.
You're the right fit if
- You have a high school diploma or vocational education; an associate degree or higher is preferred.
- You've acquired 1+ years of customer service or call center experience.
- Your skills include proficiency with Microsoft Office, including Excel and Outlook, professional email communication, and the ability to learn and follow established processes and systems in a regulated environment.
- You must be able to successfully perform the minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- You're an organized, detail-oriented customer service professional with strong written and verbal communication skills, the ability to manage multiple priorities, and a collaborative approach to delivering accurate and timely customer support.
Requirements
- High school diploma or vocational education
- Associate degree or higher preferred
- 1+ years of customer service or call center experience
- Proficiency with Microsoft Office, including Excel and Outlook
- Professional email communication
- Ability to learn and follow established processes and systems in a regulated environment
- Strong written and verbal communication skills
- Organization and attention to detail
- Ability to manage multiple priorities
- Collaborative approach
Benefits
- Paid Time Off
- 401(k) With Up to 7% Company Match
- Health Savings Account With Company Contribution
- Employee Stock Purchase Plan
- Education Reimbursement
Company overview
Koninklijke Philips N.V., commonly known as Philips, is a Dutch multinational health technology company that has evolved from its origins as a consumer electronics conglomerate into a leading global healthcare solutions provider. Founded in 1891 in Eindhoven, Netherlands, Philips has transformed its business focus since the 2010s to concentrate exclusively on health technology. The company operates through three main divisions: Diagnosis and Treatment, which manufactures advanced medical imaging equipment including MRI, CT, and ultrasound scanners; Connected Care, specializing in patient monitoring systems and respiratory care products under the Respironics brand; and Personal Health, producing consumer healthcare products like electric shavers, Sonicare toothbrushes, and Avent childcare items. With 68,419 employees worldwide and annual revenues of €18.02 billion (2024), Philips maintains its global headquarters in Amsterdam while operating manufacturing, R&D, and sales facilities across 26 countries. The company has strategically divested its consumer electronics, lighting, and home appliance businesses to become a pure-play health technology organization, positioning itself at the forefront of medical innovation and digital healthcare solutions.