Representative, Sales Support
ICU Medical
Summary
The Sales Support Representative provides support to the Sales function and maintains communication with existing customers acting as the key liaison providing service, support, and assisting with general inquiries. This position plays a key role in problem solving and elevating the customer experience.
Job description
Position Summary
The Sales Support Representative provides support to the Sales function and maintains communication with existing customers acting as the key liaison providing service, support, and assisting with general inquiries. This position plays a key role in problem solving and elevating the customer experience.
Essential Duties & Responsibilities
- Point of contact for assigned Sales Reps and Region Managers
- Primary sales contact for Alternate Site customer base
- Assist in the sales cycle from initial inquiry to close of business
- Maintain and enhance relationship with existing customer base in collaboration with Sales team
- Point of contact for inbound inquiries, providing prospect with product information, marketing materials and samples
- Work directly with authorized Distributor’s Inside Sales Departments to provide product solutions and price quotes
- Generate new sales opportunities from phone & email inquiries
- Provide technical support and maintain a strong level of product & competitor knowledge
- Direct communication with distributor, distributor reps and end users for maximum sales efficiency
- Manage ICU Website inquires related to sales opportunities
- Assist Sales Reps with territory management (provide sales reports, research discrepancies, etc.)
- Coordinate the gathering and dissemination of sales forecast/pipeline data, wins/losses for IKAP database
- Generate and submit sales documentation for Sales Reps (Quotes, Relationship Forms, GPO lookup)
- Weekly reporting for high priority or high visibility items
- Manage vendor credentialing process with various credentialing companies.
- Support & perform special projects for corporate accounts IDN’s
- Act as liaison for internal & external sales communication
- Work on special projects as assigned
Knowledge & Skills
- Excellent verbal and written communication skills
- Excellent organizational and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- High level of attention to detail
- Proficient in Excel, Word and Outlook
Minimum Qualifications, Education & Experience
- Must be at least 18 years of age
- High School diploma required; college degree preferred
- 2 or more years’ experience in sales; preferably in medical device industry
Work Environment
- This is largely a sedentary role.
- This job operates in a professional office environment and routinely uses standard office equipment.
- Typically requires travel less than 5% of the time
Requirements
- Must be at least 18 years of age
- High School diploma required
- 2 or more years’ experience in sales
- Excellent verbal and written communication skills
- Excellent organizational and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- High level of attention to detail
- Proficient in Excel, Word and Outlook
Company overview
ICU Medical is a global medical device company specializing in infusion therapy, critical care, and oncology applications. Founded in 1984 and headquartered in San Clemente, California, the company develops, manufactures, and sells innovative medical devices used in hospitals and alternate care settings worldwide. ICU Medical's product portfolio includes infusion pumps, IV sets, closed systems for hazardous drug preparation, needle-free connectors, and critical care monitoring devices. The company is particularly known for its expertise in infusion therapy safety, having pioneered technologies that reduce medication errors and prevent bloodstream infections. With a strong focus on patient safety and clinical outcomes, ICU Medical serves healthcare providers across more than 90 countries. The company has grown through strategic acquisitions, including the purchase of Pfizer's Hospira infusion therapy business, which significantly expanded its global footprint and product offerings. ICU Medical maintains a commitment to quality, innovation, and improving patient care through advanced medical technology solutions.