Research Applications Analyst Senior
Mass General Brigham
Summary
The Research Applications Analyst Senior serves as a senior member of the Digital Research team supporting technology solutions used across the research community at Mass General Brigham. This role leads the analysis, design, implementation, testing, optimization, and ongoing support of research applications and workflows, with a primary focus on Epic Research and related digital research solutions. The Senior Analyst partners closely with research teams, operational leaders, clinical stakeholders, Digital colleagues, and application teams to understand business needs, translate requirements into effective technical and workflow solutions, and support successful adoption. The role independently manages complex initiatives and issues, provides subject matter expertise, and serves as a resource and mentor to other analysts on the team.
Job description
Job Summary
The Research Applications Analyst Senior serves as a senior member of the Digital Research team supporting technology solutions used across the research community at Mass General Brigham. This role leads the analysis, design, implementation, testing, optimization, and ongoing support of research applications and workflows, with a primary focus on Epic Research and related digital research solutions. The Senior Analyst partners closely with research teams, operational leaders, clinical stakeholders, Digital colleagues, and application teams to understand business needs, translate requirements into effective technical and workflow solutions, and support successful adoption. The role independently manages complex initiatives and issues, provides subject matter expertise, and serves as a resource and mentor to other analysts on the team.
Principal Duties and Responsibilities
- Serves as a senior subject matter resource for Epic Research functionality and related research applications and workflows.
- Partners with investigators, research coordinators, clinical teams, and operational stakeholders to understand research technology needs and translate them into appropriate solutions.
- Leads analysis, design, configuration, testing, implementation, optimization, and ongoing support of research-related workflows and applications.
- Leads complex projects and enhancements from requirements gathering through implementation and post-production support.
- Troubleshoots and coordinates resolution of complex application, workflow, integration, and user issues, engaging other Digital teams and vendors as appropriate.
- Evaluates existing workflows and recommends opportunities to improve efficiency, usability, standardization, and the user experience.
- Develops and maintains documentation, standard operating procedures, training materials, FAQs, and other resources for the research community.
- Develops and delivers education and training to research users and internal support teams.
- Supports Digital Research initiatives, including Epic Research and COSMOS, and collaborates with clinical and technical teams where research and clinical workflows intersect.
- Provides guidance and mentorship to less-experienced analysts and contributes to team standards, knowledge sharing, and best practices.
- Represents Digital Research on cross-functional projects, workgroups, and organizational initiatives.
- Maintains knowledge of evolving research technology, Epic functionality, regulatory requirements, and organizational policies relevant to research systems.
Working Conditions
This position follows a hybrid work model requiring a minimum of four (4) onsite workdays per month, with remote work permitted in accordance with departmental and Mass General Brigham policies. Occasional local travel to Mass General Brigham hospitals, research sites, vendor locations, and conferences may be required. Participation in an on-call support rotation is required based on operational and business needs. Occasional work outside of normal business hours may be required to support system implementations, upgrades, issue resolution, maintenance activities, and other operational priorities.
Requirements
- Bachelor's degree in Information Technology, Health Informatics, Computer Science, Healthcare Administration, Clinical Research, or related field preferred
- 5+ years of experience in the development, support or operation of software applications, information technology, clinical research operations, Epic applications, or a combination of these areas, preferably in a healthcare setting
- Epic Research certification preferred or ability to obtain certification within six months of hire
- Experience working in a healthcare, academic medical center, or clinical research environment preferred
- Experience supporting, configuring, implementing, or maintaining enterprise software applications, preferably within a healthcare or clinical research environment
- Knowledge of Epic applications; experience with Epic Research functionality preferred
- Understanding of clinical research workflows, including study startup, protocol management, research billing, participant management, or regulatory processes preferred
- Ability to analyze business requirements and translate them into technical solutions, workflow design, and system configuration
- Experience documenting workflows, business processes, functional specifications, and system design
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to manage multiple priorities while supporting operational work and project implementations
- Excellent interpersonal and communication skills with the ability to work effectively with investigators, study teams, clinicians, operational leaders, and technical staff
- Ability to collaborate across multiple Digital and research support teams to deliver integrated technology solutions
- Strong customer service orientation with a commitment to providing high-quality support
- Ability to learn new technologies, applications, and healthcare workflows quickly
- Experience with Microsoft Office 365 and other standard business productivity tools
Benefits
- Health Insurance
- Career Advancement Opportunities
- Differentials
- Premiums
- Bonuses
- Recognition Programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.