Research Biomed Operations Coordinator
Children's National Hospital
Summary
Reporting to the Lead Research Biomed Operations Engineer, the Research Biomed Operation Technician will provide front line day to day operational support to the Children's National Research Institute's (CNRI) research faculty and staff. The individual will provide customer service to 450+ personnel, support approximately 200,000 square feet of research space and 3000 pieces of research equipment.
Job description
The position will serve along with the Research Biomed Ops Engineers as the service point of contact for CNRI faculty and staff for any equipment/facility and maintenance related issues. The individual will work with the Research Center staff, Children's National Hospital's facility/engineering department, EVS, the safety office, as well as outside vendors. Additional responsibilities will include assisting the coordination of repairs and maintenance, moves and deliveries; facility inspections and user training in addition to staffing special projects as assigned. The individual will work closely with the Environmental Health & Safety staff.
Functional Accountabilities
Responsible Conduct of Research
- Consistently demonstrates adherence with the standards for the responsible conduct of research
- Responsible for appropriate use of research funds and resources
- Comply with all annual job-related training requirements
Facility Management
- Work with CNRI leadership to assist with executing assignments of offices and laboratory space
- Work with CNH Facility Engineering, EVS, IT, Telecommunication to coordinate implementation of these assignments
- Work with CNH Facility Engineering staff to identify and resolve facility deficiencies
- Ensure the facility is in compliance with regulatory standards and coordinate corrective actions
- Follow up on the work of contractors and staff involved corrective activities
- Serve as the CNRI liaison with environmental services and monitor facility cleanliness and coordinate corrective action
Program Coordination
- Respond to support requests within established timelines
- Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively
- Interview customer to determine nature and scope of the service issue, and initiate the appropriate response
- Maintain accurate records of all work performed
- Coordinate relocations and renovations as assigned and serve as the point of contact for contractors and staff
- Effectively coordinate projects within the established time tables
- Oversee the installation of new equipment
- Demonstrate understanding of customer service policies and procedures, continuously develop depth and breadth of technical competencies
Equipment Maintenance
- Coordinate annual space and equipment survey, update and maintain databases accuracy throughout the year
- Continually update the CNRI freezer inventory and prepare reports as needed
- Inform supervisor of equipment status changes in a timely manner
- Schedule and perform preventive maintenance, performance assurance testing, electrical safety inspections, and schedule repairs to correct failed equipment with outside vendor and CNH staff
- Log all CNRI Administration generated work orders and service calls and monitor on time service delivery and quality
- Coordinate regular scheduled building inspection with appropriate CNH staff
CNRI Common Facility Maintenance
- Order supplies as needed
- Provide in-service education to staff on facility and equipment operation and safety
- Ensure that equipment is operational and the facility is clean on a daily basis
- Identify and coordinate resolutions of service or facility issues
Requirements
- Associate's Degree in Electronic Engineering Technology, Mechanical Engineering, Biomedical Engineering Technology, or equivalent-related civilian and/or military experience required
- Bachelor's degree in engineering, electronics or applicable field preferred; degree in bioengineering preferred
- 1-2 years of applicable work or internship experience; a BS degree may be substituted for work experience
- Preference may be given to biomedical equipment technicians with experience, and experience working in laboratory environment and/or specifically performing PMs and repair on laboratory equipment
- Knowledge of OSHA and laboratory safety regulations
- Critical thinking skills, decisive judgement and ability to work with minimal supervision
- Ability to understand and utilize technical vocabulary to perform tasks according to verbal or written instructions
- Strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment
- Must be able to work in a fast-paced environment and take appropriate action
- Strong customer service orientation and ability to follow through issues to resolution
- Ability to interact with all levels of organizational personnel including management staff, consulting staff, researchers, research administrators
- Ability to build consensus and work in a collaborative manner
- Ability to maintain accurate records of repairs, calibration, and tests
- Must be able to function as part of a team providing a high level of quality service to clients
- Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products
Benefits
- Medical, Dental & Vision
- Prescription Coverage
- Infertility Health Services
- Transgender Health Services
- Paid Time Off
- Vacation Accrual Day One
- Sick Leave
- Paid Holidays
- Personal Day
- 401(k) Plan
- Healthcare Spending Account
- Dependent Care Spending Account
- Employer-Paid Life Insurance
- AD&D Insurance
- Long-Term Disability
- Tuition Assistance
- Fitness Resources
- Employee Assistance Program
- Commuter Benefits
Company overview
Children's National Hospital is a premier pediatric healthcare institution located in Washington, D.C., recognized as one of the top children's hospitals in the United States. Founded in 1870, it serves as the region's primary pediatric academic medical center, providing comprehensive care across all pediatric specialties. The hospital operates a 323-bed facility and offers advanced medical services including neonatal intensive care, pediatric surgery, oncology, cardiology, and neurology. As an academic medical center affiliated with the George Washington University School of Medicine and Health Sciences, Children's National is deeply involved in pediatric research, medical education, and clinical innovation. The institution is particularly renowned for its Sheikh Zayed Institute for Pediatric Surgical Innovation and its leadership in pediatric genomics and precision medicine. Children's National consistently ranks among the top pediatric hospitals nationally, with specialties in cancer, cardiology, neurology, and neonatology receiving particular recognition for excellence in patient care and outcomes.